# Tracking not addind contacts

**URL:** <https://forum.mautic.org/t/tracking-not-addind-contacts/16134>\
**Category:** Product Support\
**Created:** [September 16, 2020, 7:33pm UTC](https://forum.mautic.org/t/tracking-not-addind-contacts/16134 "2020-09-16T19:33:23Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![felipe.pavan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/felipe.pavan/32/1184_2.png) [@felipe.pavan](https://forum.mautic.org/u/felipe.pavan)\
**Post date:** [September 16, 2020, 7:33pm UTC](https://forum.mautic.org/t/tracking-not-addind-contacts/16134/1 "2020-09-16T19:33:23Z")

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**Your software**  
My Mautic version is: 3.1.0 (running in Kubernetes with the image mautic/mautic:v3)  
My PHP version is: 7.3.20

**Your problem**  
My problem is:  
I added the tracking code to 2 sites and I can see request coming from both of them: `POST /mtc/event HTTP/1.1 200 https://domain1.com/example` but no contact is generated.

Both sites are in the valid domain list of CORS restrictions settings.

Is some configuration missing? Should I be seeing more logs in those cases?

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**Author:** ![Rolfski](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rolfski/32/510_2.png) [@Rolfski](https://forum.mautic.org/u/Rolfski)\
**Post date:** [March 15, 2021, 5:06pm UTC](https://forum.mautic.org/t/tracking-not-addind-contacts/16134/2 "2021-03-15T17:06:44Z")

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I have the same problem. Tracking javascript code present. CORS setup. I only see a few registrations, but most do not show up. Could this be a security setting? It does register (anonymous) visitors, but it is not constantly working. I do not see any error logs.

Where to start looking?

Thanks,

Rolf

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [March 16, 2021, 7:01am UTC](https://forum.mautic.org/t/tracking-not-addind-contacts/16134/3 "2021-03-16T07:01:58Z")

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Hi, is it possible, that you are sitting behind a firewall? Are you using any cache services? How about Cloudflare?  
Thx,  
Joey

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**Author:** ![Rolfski](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rolfski/32/510_2.png) [@Rolfski](https://forum.mautic.org/u/Rolfski)\
**Post date:** [March 18, 2021, 3:34pm UTC](https://forum.mautic.org/t/tracking-not-addind-contacts/16134/4 "2021-03-18T15:34:52Z")

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Thanks, Joey.

I reinstalled a fresh Mautic and (for the 10th time) removed anything that can block it.

And you know what! It works!

Still don’t know what causes it. When I know I will update this post.

Thanks,

Rolf

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**Author:** ![Rolfski](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rolfski/32/510_2.png) [@Rolfski](https://forum.mautic.org/u/Rolfski)\
**Post date:** [March 18, 2021, 3:48pm UTC](https://forum.mautic.org/t/tracking-not-addind-contacts/16134/5 "2021-03-18T15:48:43Z")

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POSSIBLE SOLUTION:

This was not the main problem for me, but I figured something out that may help people. When you login to the mautic admin, it doesn’t do any tracking. So when testing, make sure to clear cookies or use a different browser with no admin session.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [March 18, 2021, 8:52pm UTC](https://forum.mautic.org/t/tracking-not-addind-contacts/16134/6 "2021-03-18T20:52:23Z")

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Yep. If you have admin cookie you are not tracked. Also dynamic content is not shown. Also unsubscribe doesnt work for test email send. Neither does the webview link.