# Tracking Script: mtc.js 404

**URL:** <https://forum.mautic.org/t/tracking-script-mtc-js-404/7550>\
**Category:** Product Support\
**Created:** [February 15, 2017, 11:59pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550 "2017-02-15T23:59:46Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![MrMusicMan](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@MrMusicMan](https://forum.mautic.org/u/MrMusicMan)\
**Post date:** [February 15, 2017, 11:59pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550/1 "2017-02-15T23:59:46Z")

</div>

Hello all!  
  
  
  
I’ve been having a hard time troubleshooting an issue. Mautic is not tracking data from my website. I’m running Mautic on a t2.nano routed to [http://mautic](http://mautic).[mydomain].com.  
  
  
  
My main site is using the Joomla plugin, which is outputting this code:

Code:

(function(w,d,t,u,n,a,m){w['MauticTrackingObject']=n; w[n]=w[n]||function(){(w[n].q=w[n].q||[]).push(arguments)},a=d.createElement(t), m=d.getElementsByTagName(t)[0];a.async=1;a.src=u;m.parentNode.insertBefore(a,m) })(window,document,'script','https://mautic.rightoncueservices.com/mtc.js','mt');

  
In my Chrome Dev Tools, I receive the following error:

Code:

Failed to load resource: the server responded with a status of 404 (Not Found) https://mautic.rightoncueservices.com/mtc.js

  
I tried

Code:

tail -F /var/log/httpd/\*

and found that the server is definitely receiving requests but that it is sending back a 404 error.  
  
I found an article https://www.mautic.org/community/index.php/4626-mtc-js-not-found/0 but it is for Njinx configurations. I'm using Apache.  
  
I think the same problem as above is happening: Apache is trying to simply get a file rather than execute PHP. Not sure if this is the right direction, but it seems like I need to add "js" as a registered php stream. I'm by no means an Apache expert, however. Any suggestions on how to fix this?  
  
System Specs:

Code:

System Linux 4.4.44-39.55.amzn1.x86\_64 #1 SMP Mon Jan 30 18:15:53 UTC 2017 x86\_64 Build Date Jan 18 2017 19:14:03 Server API Apache 2.0 Handler Virtual Directory Support disabled Configuration File (php.ini) Path /etc/php-7.0.conf:/etc Loaded Configuration File /etc/php.ini Scan this dir for additional .ini files /etc/php-7.0.d Additional .ini files parsed /etc/php-7.0.d/20-bz2.ini, /etc/php-7.0.d/20-calendar.ini, /etc/php-7.0.d/20-ctype.ini, /etc/php-7.0.d/20-curl.ini, /etc/php-7.0.d/20-dom.ini, /etc/php-7.0.d/20-exif.ini, /etc/php-7.0.d/20-fileinfo.ini, /etc/php-7.0.d/20-ftp.ini, /etc/php-7.0.d/20-gettext.ini, /etc/php-7.0.d/20-iconv.ini, /etc/php-7.0.d/20-imap.ini, /etc/php-7.0.d/20-intl.ini, /etc/php-7.0.d/20-json.ini, /etc/php-7.0.d/20-mcrypt.ini, /etc/php-7.0.d/20-mysqlnd.ini, /etc/php-7.0.d/20-pdo.ini, /etc/php-7.0.d/20-phar.ini, /etc/php-7.0.d/20-posix.ini, /etc/php-7.0.d/20-shmop.ini, /etc/php-7.0.d/20-simplexml.ini, /etc/php-7.0.d/20-sockets.ini, /etc/php-7.0.d/20-sqlite3.ini, /etc/php-7.0.d/20-sysvmsg.ini, /etc/php-7.0.d/20-sysvsem.ini, /etc/php-7.0.d/20-sysvshm.ini, /etc/php-7.0.d/20-tokenizer.ini, /etc/php-7.0.d/20-xml.ini, /etc/php-7.0.d/20-xmlwriter.ini, /etc/php-7.0.d/20-xsl.ini, /etc/php-7.0.d/20-zip.ini, /etc/php-7.0.d/30-mysqli.ini, /etc/php-7.0.d/30-pdo\_mysql.ini, /etc/php-7.0.d/30-pdo\_sqlite.ini, /etc/php-7.0.d/30-wddx.ini, /etc/php-7.0.d/30-xmlreader.ini, /etc/php-7.0.d/php.ini PHP API 20151012 PHP Extension 20151012 Zend Extension 320151012 Zend Extension Build API320151012,NTS PHP Extension Build API20151012,NTS Debug Build no Thread Safety disabled Zend Signal Handling disabled Zend Memory Manager enabled Zend Multibyte Support disabled IPv6 Support enabled DTrace Support enabled Registered PHP Streams https, ftps, compress.zlib, php, file, glob, data, http, ftp, compress.bzip2, phar, zip Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, sslv2, tls, tlsv1.0, tlsv1.1, tlsv1.2 Registered Stream Filters zlib.\*, string.rot13, string.toupper, string.tolower, string.strip\_tags, convert.\*, consumed, dechunk, bzip2.\*, convert.iconv.\*, mcrypt.\*, mdecrypt.\*

---

<div class="post-metadata">

**Author:** ![MrMusicMan](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@MrMusicMan](https://forum.mautic.org/u/MrMusicMan)\
**Post date:** [February 15, 2017, 11:59pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550/2 "2017-02-15T23:59:46Z")

</div>

Hello all!

I’ve been having a hard time troubleshooting an issue. Mautic is not tracking data from my website. I’m running Mautic on a t2.nano routed to [http://mautic](http://mautic).[mydomain].com.

My main site is using the Joomla plugin, which is outputting this code:

` (function(w,d,t,u,n,a,m){w['MauticTrackingObject']=n;
        w[n]=w[n]||function(){(w[n].q=w[n].q||[]).push(arguments)},a=d.createElement(t),
        m=d.getElementsByTagName(t)[0];a.async=1;a.src=u;m.parentNode.insertBefore(a,m)
    })(window,document,'script','https://mautic.rightoncueservices.com/mtc.js','mt');`

In my Chrome Dev Tools, I receive the following error:

```auto
Failed to load resource: the server responded with a status of 404 (Not Found) https://mautic.rightoncueservices.com/mtc.js
```

I tried `tail -F /var/log/httpd/*` and found that the server is definitely receiving requests but that it is sending back a 404 error.

I found an article [https://www.mautic.org/community/index.php/4626-mtc-js-not-found/0](https://www.mautic.org/community/index.php/4626-mtc-js-not-found/0) but it is for Njinx configurations. I’m using Apache.

I think the same problem as above is happening: Apache is trying to simply get a file rather than execute PHP. Not sure if this is the right direction, but it seems like I need to add “js” as a registered php stream. I’m by no means an Apache expert, however. Any suggestions on how to fix this?

System Specs:

`System	Linux 4.4.44-39.55.amzn1.x86_64 #1 SMP Mon Jan 30 18:15:53 UTC 2017 x86_64
Build Date	Jan 18 2017 19:14:03
Server API	Apache 2.0 Handler
Virtual Directory Support	disabled
Configuration File (php.ini) Path	/etc/php-7.0.conf:/etc
Loaded Configuration File	/etc/php.ini
Scan this dir for additional .ini files	/etc/php-7.0.d
Additional .ini files parsed	/etc/php-7.0.d/20-bz2.ini, /etc/php-7.0.d/20-calendar.ini, /etc/php-7.0.d/20-ctype.ini, /etc/php-7.0.d/20-curl.ini, /etc/php-7.0.d/20-dom.ini, /etc/php-7.0.d/20-exif.ini, /etc/php-7.0.d/20-fileinfo.ini, /etc/php-7.0.d/20-ftp.ini, /etc/php-7.0.d/20-gettext.ini, /etc/php-7.0.d/20-iconv.ini, /etc/php-7.0.d/20-imap.ini, /etc/php-7.0.d/20-intl.ini, /etc/php-7.0.d/20-json.ini, /etc/php-7.0.d/20-mcrypt.ini, /etc/php-7.0.d/20-mysqlnd.ini, /etc/php-7.0.d/20-pdo.ini, /etc/php-7.0.d/20-phar.ini, /etc/php-7.0.d/20-posix.ini, /etc/php-7.0.d/20-shmop.ini, /etc/php-7.0.d/20-simplexml.ini, /etc/php-7.0.d/20-sockets.ini, /etc/php-7.0.d/20-sqlite3.ini, /etc/php-7.0.d/20-sysvmsg.ini, /etc/php-7.0.d/20-sysvsem.ini, /etc/php-7.0.d/20-sysvshm.ini, /etc/php-7.0.d/20-tokenizer.ini, /etc/php-7.0.d/20-xml.ini, /etc/php-7.0.d/20-xmlwriter.ini, /etc/php-7.0.d/20-xsl.ini, /etc/php-7.0.d/20-zip.ini, /etc/php-7.0.d/30-mysqli.ini, /etc/php-7.0.d/30-pdo_mysql.ini, /etc/php-7.0.d/30-pdo_sqlite.ini, /etc/php-7.0.d/30-wddx.ini, /etc/php-7.0.d/30-xmlreader.ini, /etc/php-7.0.d/php.ini
PHP API	20151012
PHP Extension	20151012
Zend Extension	320151012
Zend Extension Build	API320151012,NTS
PHP Extension Build	API20151012,NTS
Debug Build	no
Thread Safety	disabled
Zend Signal Handling	disabled
Zend Memory Manager	enabled
Zend Multibyte Support	disabled
IPv6 Support	enabled
DTrace Support	enabled
Registered PHP Streams	https, ftps, compress.zlib, php, file, glob, data, http, ftp, compress.bzip2, phar, zip
Registered Stream Socket Transports	tcp, udp, unix, udg, ssl, sslv3, sslv2, tls, tlsv1.0, tlsv1.1, tlsv1.2
Registered Stream Filters	zlib.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk, bzip2.*, convert.iconv.*, mcrypt.*, mdecrypt.*`

---

<div class="post-metadata">

**Author:** ![MrMusicMan](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@MrMusicMan](https://forum.mautic.org/u/MrMusicMan)\
**Post date:** [February 16, 2017, 3:20pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550/3 "2017-02-16T15:20:10Z")

</div>

Howdy …FishStix!

There is a .htaccess which is currently configured like this:

[code]# Use the front controller as index file. It serves as a fallback solution when

# every other rewrite/redirect fails (e.g. in an aliased environment without

# mod\_rewrite). Additionally, this reduces the matching process for the

# start page (path “/”) because otherwise Apache will apply the rewriting rules

# to each configured DirectoryIndex file (e.g. index.php, index.html, index.pl).

#DirectoryIndex index.php

 RewriteEngine On

```
# Set Authorization header for OAuth1a for when php is running under fcgi
RewriteCond %{HTTP:Authorization} .+
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

# Determine the RewriteBase automatically and set it as environment variable.
# If you are using Apache aliases to do mass virtual hosting or installed the
# project in a subdirectory, the base path will be prepended to allow proper
# resolution of the app.php file and to redirect to the correct URI. It will
# work in environments without path prefix as well, providing a safe, one-size
# fits all solution. But as you do not need it in this case, you can comment
# the following 2 lines to eliminate the overhead.
RewriteCond %{REQUEST_URI}::$1 ^(/.+)/(.*)::2$
RewriteRule ^(.*) - [E=BASE:%1]

# Redirect to URI without front controller to prevent duplicate content
# (with and without `/app.php`). Only do this redirect on the initial
# rewrite by Apache and not on subsequent cycles. Otherwise we would get an
# endless redirect loop (request -> rewrite to front controller ->
# redirect -> request -> ...).
# So in case you get a "too many redirects" error or you always get redirected
# to the start page because your Apache does not expose the REDIRECT_STATUS
# environment variable, you have 2 choices:
# - disable this feature by commenting the following 2 lines or
# - use Apache >= 2.3.9 and replace all L flags by END flags and remove the
# following RewriteCond (best solution)
RewriteCond %{ENV:REDIRECT_STATUS} ^$
RewriteRule ^index.php(/(.*)|$) %{ENV:BASE}/$2 [R=301,L]

# If the requested filename exists, simply serve it.
# We only want to let Apache serve files and not directories.
RewriteCond %{REQUEST_FILENAME} -f
RewriteRule .? - [L]

# Rewrite all other queries to the front controller.
RewriteRule .? %{ENV:BASE}/index.php [L]

```

\<IfModule !mod\_rewrite.c\>  
  
# When mod\_rewrite is not available, we instruct a temporary redirect of  
# the start page to the front controller explicitly so that the website  
# and the generated links can still be used.  
RedirectMatch 302 ^(?!/(index.php|index\_dev.php|app|addons|plugins|media|upgrade))(/(.\*))$ /index.php$2  
# RedirectTemp cannot be used instead

 # @link https://github.com/mautic/mautic/issues/1504 php\_value always\_populate\_raw\_post\_data -1 [/code]

There is a mod\_rewrite enabled within Apache. The current config for `url_rewriter.tags`:  
Local Value `a=href,area=href,frame=src,input=src,form=fakeentry`  
Master Value ` a=href,area=href,frame=src,input=src,form=fakeentry`

I appreciate your help. I’m learning, but I feel like not fast enough!

---

<div class="post-metadata">

**Author:** ![MrMusicMan](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@MrMusicMan](https://forum.mautic.org/u/MrMusicMan)\
**Post date:** [February 16, 2017, 3:25pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550/4 "2017-02-16T15:25:14Z")

</div>

I’m on 2.6.0

---

<div class="post-metadata">

**Author:** ![MrMusicMan](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@MrMusicMan](https://forum.mautic.org/u/MrMusicMan)\
**Post date:** [February 16, 2017, 3:31pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550/5 "2017-02-16T15:31:21Z")

</div>

Gotcha. I’m on Amazon AMI Linux 2016.09  
[https://aws.amazon.com/amazon-linux-ami/2016.09-release-notes/](https://aws.amazon.com/amazon-linux-ami/2016.09-release-notes/)

---

<div class="post-metadata">

**Author:** ![MrMusicMan](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@MrMusicMan](https://forum.mautic.org/u/MrMusicMan)\
**Post date:** [February 16, 2017, 4:09pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550/6 "2017-02-16T16:09:32Z")

</div>

My httpd.conf AllowOverrides was set to None for `<Directory "/var/www/html">` . It’s now set to All. Specifically, it looks like this:

`<Directory "/var/www/html">
  Options Indexes FollowSymLinks MultiViews
   AllowOverride All
   Order allow,deny
   allow from all
</Directory>`

Now I’m receiving error 500’s and 301’s (enabled both js and pixel for now):

`POST https://mautic.rightoncueservices.com/mtc/event 500 (Internal Server Error)
mautic.rightoncueservices.com/mtracking.gif?page_title=Right%20On%20Cue%20S…track=unknown&adblock=false&fingerprint=5941caeb582809b85b5a03a4eefe14ca:1 GET https://mautic.rightoncueservices.com/mtracking.gif?page_title=Right%20On%2…t_track=unknown&adblock=false&fingerprint=5941caeb582809b85b5a03a4eefe14ca 500 (Internal Server Error)`

[code]$ curl -IL [https://mautic.rightoncueservices.com/index.php/mtc.js](https://mautic.rightoncueservices.com/index.php/mtc.js)  
HTTP/1.1 301 Moved Permanently  
Date: Thu, 16 Feb 2017 16:22:32 GMT  
Server: Apache/2.4.25 (Amazon) OpenSSL/1.0.1k-fips PHP/7.0.14  
Location: [https://mautic.rightoncueservices.com/mtc.js](https://mautic.rightoncueservices.com/mtc.js)  
Content-Type: text/html; charset=iso-8859-1

HTTP/1.1 200 OK  
Date: Thu, 16 Feb 2017 16:22:32 GMT  
Server: Apache/2.4.25 (Amazon) OpenSSL/1.0.1k-fips PHP/7.0.14  
X-Powered-By: PHP/7.0.14  
Set-Cookie: c87686a82fc35a3078911e55fbf7b129=bhlstilki1rc0d2up119kjlcb0; path=/; HttpOnly  
Cache-Control: no-cache  
Content-Type: application/javascript[/code]

---

<div class="post-metadata">

**Author:** ![MrMusicMan](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@MrMusicMan](https://forum.mautic.org/u/MrMusicMan)\
**Post date:** [February 17, 2017, 8:49pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550/7 "2017-02-17T20:49:12Z")

</div>

That took care of it. I did use `-u apache` which is my apache user. It said it was a successful clear. hmm.

Thank you again!

---

<div class="post-metadata">

**Author:** ![MrMusicMan](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@MrMusicMan](https://forum.mautic.org/u/MrMusicMan)\
**Post date:** [February 17, 2017, 3:36pm UTC](https://forum.mautic.org/t/tracking-script-mtc-js-404/7550/8 "2017-02-17T15:36:45Z")

</div>

Hi there,

I successfully cleared the cache. Now I’m receiving an error 500 attempting to access any part of the Mautic site.  
[https://mautic.rightoncueservices.com/](https://mautic.rightoncueservices.com/)