# Trigger campaign based on visitors' behavior?
**URL:** https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678
**Category:** General Discussion
**Created:** [March 21, 2015, 7:42am UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678 "2015-03-21T07:42:03Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@karibu](https://forum.mautic.org/u/karibu)
#### Post date: [March 21, 2015, 7:42am UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/1 "2015-03-21T07:42:03Z")
Hi,
I’m a big promoter of Opensource software and just discovered yours.
It seems to be already a robust marketing automation solution, but I got few questions:
1. Is it possible to “plug” Mautic with my e-commerce website and trigger some events based on visitors behavior like:
–\> Account created + No activity for the past 2 days --\> Send an email with getting started info
–\> Account created + activity + no purchase --\> Send an email with a promotion / coupon
2. Can Mautic handle a lot of leads? I may have 400,000+ users to follow up with marketing automation
Each of them have a very small potential but the volume is important in my case. (Small ads website)
3. Any integration with a helpdesk? The support email we will receive should be treated as leads later on
Or may be we should have a CRM in middle to consolidate both world?
Thanks for your help!
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### Author:  [@karibu](https://forum.mautic.org/u/karibu)
#### Post date: [March 21, 2015, 7:42am UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/2 "2015-03-21T07:42:03Z")
Hi,
I’m a big promoter of Opensource software and just discovered yours.
It seems to be already a robust marketing automation solution, but I got few questions:
1. Is it possible to “plug” Mautic with my e-commerce website and trigger some events based on visitors behavior like:
–\> Account created + No activity for the past 2 days --\> Send an email with getting started info
–\> Account created + activity + no purchase --\> Send an email with a promotion / coupon
2. Can Mautic handle a lot of leads? I may have 400,000+ users to follow up with marketing automation
Each of them have a very small potential but the volume is important in my case. (Small ads website)
3. Any integration with a helpdesk? The support email we will receive should be treated as leads later on
Or may be we should have a CRM in middle to consolidate both world?
Thanks for your help!
---
### Author:  [@karibu](https://forum.mautic.org/u/karibu)
#### Post date: [March 24, 2015, 1:31pm UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/3 "2015-03-24T13:31:25Z")
Hi guys,
Any info there? it would be highly appreciated!
Thank you!
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### Author:  [@karibu](https://forum.mautic.org/u/karibu)
#### Post date: [March 24, 2015, 11:32pm UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/4 "2015-03-24T23:32:31Z")
I’ve received Allyde’s newsletter yesterday that have answered most of my questions haha.
1. You can add a tracking pixel to your website.
I’m not sure of the detail, but I suppose there is a way to do as I want.
2. Don’t know, but will try
3. Mautic seems to be integrated with Zendesk
[https://www.mautic.org/integrations](https://www.mautic.org/integrations)
---
### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [March 25, 2015, 10:23pm UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/5 "2015-03-25T22:23:32Z")
Hi Karibu
Sorry for the slow reply! I had asked around regarding a few of your questions and didn’t get an answer back, so I hadn’t replied yet!
To try to answer some of your questions in a bit more detail:
1. You’re right about the tracking pixel. The pixel is available at:
[http://www.yoursite.com/mtracking.gif](http://www.yoursite.com/mtracking.gif)
More info on that here: [http://docs.mautic.org/leads/lead\_monitoring.html](http://docs.mautic.org/leads/lead_monitoring.html)
1a) Currently there isn’t any sort of tracking for actions (or lack of actions) like what you’re talking about. That would have to be added as a custom addon.
1. We’ve done some testing with some larger data sets and didn’t have any issues. There’s nothing I can think of which would be a scalable issue, so go for it! Post back if you run into issues. Other people in the community would definitely love to hear about a Mautic instance with that many leads.
2. All the integrations are listed here: [https://www.mautic.org/integrations](https://www.mautic.org/integrations). I don’t see a support desk in there currently. I think in general the thought process is anyone contacting you for support would be an existing customer / lead, instead of needing to be generated as new one. But I can see a use case for pushing a lead from a support system through a campaign… so there’s definitely a good reason to do some integrations there.
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### Author:  [@karibu](https://forum.mautic.org/u/karibu)
#### Post date: [March 25, 2015, 11:33pm UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/6 "2015-03-25T23:33:22Z")
Hi Chad,
Thanks for checking.
1. I guess there is a way to link Mautic with an user database and start campaign based on some filters like “No activity in the past 30 days” etc…
May be we need to plug a CRM, not sure
2. Will try in the coming months
3. I think there is Zendesk in the list.
I need to give a shot.
Thank you!
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [March 25, 2015, 11:35pm UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/7 "2015-03-25T23:35:23Z")
Oh you’re totally right about zendesk! I didn’t see that the first time. Thanks!
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### Author:  [@karibu](https://forum.mautic.org/u/karibu)
#### Post date: [April 6, 2015, 12:37pm UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/8 "2015-04-06T12:37:54Z")
Hi guys,
The more I read about Mautic, the more I’m existed about it!
Just to get back on my first question, I suppose to do so, I would need a CRM between my website and Mautic.
it’s pretty simple to check the user with no activities for past xx days (Last connection, etc…).
So I should probably need to link a CRM with Mautic to build my list.
Anyone having done something similar? Any feedbacks?
Thank you!
---
### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [April 6, 2015, 1:59pm UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/9 "2015-04-06T13:59:35Z")
Hi Karibu
Mautic integrates with a number of different CRMs. The current list is:
-vTiger
-Salesforce
-sugarCRM
-Zoho
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 2, 2020, 11:00pm UTC](https://forum.mautic.org/t/trigger-campaign-based-on-visitors-behavior/1678/10 "2020-02-02T23:00:19Z")