# Trouble with blank email

**URL:** <https://forum.mautic.org/t/trouble-with-blank-email/8914>\
**Category:** Product Support\
**Created:** [July 7, 2017, 6:17pm UTC](https://forum.mautic.org/t/trouble-with-blank-email/8914 "2017-07-07T18:17:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gbvaz](https://avatars.discourse-cdn.com/v4/letter/g/bc79bd/32.png) [@gbvaz](https://forum.mautic.org/u/gbvaz)\
**Post date:** [July 7, 2017, 6:17pm UTC](https://forum.mautic.org/t/trouble-with-blank-email/8914/1 "2017-07-07T18:17:53Z")

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Since I’ve update my mautic installation on a vps, to version 2.8.2, I’m having some trouble when creating new emails from the Channels menu.  
  
Even when choosing a template or segment email, whatever the demo or blank email option, when I hit preview, it’s all blank.  
  
Taking a look at the console, there’s an error:  
  
  
  
Uncaught SyntaxError: Unexpected identifier  
  
  
  
But there’s no clue about the actual synthax error, or the precise line.  
  
  
  
Old emails are working fine, I can preview them fine, the only problem seems to be for the new ones after the update. I’ve already tried to clear the cache from mautic via ssh.  
  
  
  
Thanks!

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<div class="post-metadata">

**Author:** ![gbvaz](https://avatars.discourse-cdn.com/v4/letter/g/bc79bd/32.png) [@gbvaz](https://forum.mautic.org/u/gbvaz)\
**Post date:** [July 7, 2017, 6:17pm UTC](https://forum.mautic.org/t/trouble-with-blank-email/8914/2 "2017-07-07T18:17:53Z")

</div>

Since I’ve update my mautic installation on a vps, to version 2.8.2, I’m having some trouble when creating new emails from the Channels menu.  
Even when choosing a template or segment email, whatever the demo or blank email option, when I hit preview, it’s all blank.  
Taking a look at the console, there’s an error:

Uncaught SyntaxError: Unexpected identifier

But there’s no clue about the actual synthax error, or the precise line.

Old emails are working fine, I can preview them fine, the only problem seems to be for the new ones after the update. I’ve already tried to clear the cache from mautic via ssh.

Thanks!