# Trying to access the roles page - I am getting this error

**URL:** <https://forum.mautic.org/t/trying-to-access-the-roles-page-i-am-getting-this-error/26519>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [December 27, 2022, 5:18pm UTC](https://forum.mautic.org/t/trying-to-access-the-roles-page-i-am-getting-this-error/26519 "2022-12-27T17:18:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kongocat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kongocat/32/8931_2.png) [@kongocat](https://forum.mautic.org/u/kongocat)\
**Post date:** [December 27, 2022, 5:18pm UTC](https://forum.mautic.org/t/trying-to-access-the-roles-page-i-am-getting-this-error/26519/1 "2022-12-27T17:18:35Z")

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Mautic 4.4.5 -  
PHP Version 7.4.33  
MySql 5.7.26

My problem is: Trying to access the roles page - I am getting this error  
**The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. #### System administrators, check server logs for errors.**

Steps I have tried to fix the problem: None - as I am a few days after setup.

These errors are showing in the log:

[2022-12-27 18:57:45] mautic.NOTICE: PHP Notice - Undefined variable: inline - in file xxxxxxxxx\offline.php - at line 77 {“inTemplate”:true,“isAjax”:false,“message”:“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.”,“submessage”:“System administrators, check server logs for errors.”,“inDev”:false,“base”:“/”,“root”:“xxxxxxxxx”,“assetPrefix”:“”,“paths”:{“themes”:“themes”,“assets”:“media”,“asset\_prefix”:“”,“plugins”:“plugins”,“translations”:“translations”,“local\_config”:“%kernel.root\_dir%/config/local.php”,“root”:“xxxxxxxxx”,“app”:“app”,“bundles”:“app/bundles”,“vendor”:“vendor”},“assetBase”:“/media”} {“hostname”:“xxxxxxxx”,“pid”:10052}

[2022-12-27 18:57:45] mautic.ERROR: Symfony\Component\Translation\Exception\InvalidArgumentException: Unable to choose a translation for “{0} אין משתמשים|{1} צפה במשתמש אחד]1,Inf[ %count% צפה במשתמשים” with locale “he\_IL” for value “2”. Double check that this translation has the correct plural options (e.g. “There is one apple|There are %count% apples”). - in file xxxxxxxxx\vendor\symfony\translation-contracts\TranslatorTrait.php - at line 125 {“hostname”:“xxxxxxxxx”,“pid”:10052}

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<div class="post-metadata">

**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [December 28, 2022, 6:42am UTC](https://forum.mautic.org/t/trying-to-access-the-roles-page-i-am-getting-this-error/26519/2 "2022-12-28T06:42:33Z")

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hi @kongocat

Is this only happening when you are trying to get to the “Roles” page ?  
If so are you trying to get their using the Hebrew interface, have you tried just from English interface.

From the error it looks like something with the translations…

```auto
 Unable to choose a translation for “{0} אין משתמשים|{1} צפה במשתמש אחד]1,Inf[ %count% צפה במשתמשים” with locale “he_IL” for value “2”. Double check that this translation has the correct plural options (e.g. “There is one apple|There are %count% apples”). - in file xxxxxxxxx\vendor\symfony\translation-contracts\TranslatorTrait.php - at line 125 {“hostname”:“xxxxxxxxx”,“pid”:10052}

```

in the error message above it is saying maybe their is something missing on a translation file, this is the file where your Hebrew transactions are being kept: translations/he\_IL/UserBundle/messages.ini

I have not gone through the whole thing to see what is missing, but should point you in the correct direction

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<div class="post-metadata">

**Author:** ![kongocat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kongocat/32/8931_2.png) [@kongocat](https://forum.mautic.org/u/kongocat)\
**Post date:** [December 29, 2022, 11:39am UTC](https://forum.mautic.org/t/trying-to-access-the-roles-page-i-am-getting-this-error/26519/3 "2022-12-29T11:39:52Z")

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Hi, Yes thanks it works in English.  
The bug is only on roles page with Hebrew.