# Turning on SSL lowers my open rate
**URL:** https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658
**Category:** Product Support
**Created:** [July 27, 2016, 5:29pm UTC](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658 "2016-07-27T17:29:05Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)
#### Post date: [July 27, 2016, 5:29pm UTC](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658/1 "2016-07-27T17:29:05Z")
So here’s a strange one… I have a daily e-mail that I send out that has an open rate of about 40% (give or take).
When I turn on forced SSL for the server, that rate drops to 10%-15%. Oddly, the traffic still seems to be getting through, as there is no subsequent drop on the Google Analytics side for the page that the website pushes users to, so I believe that users are still opening this e-mail at the same rate, it’s just not registering it.
My setup: I’m using a Bitnami image on AWS, and have followed the Bitnami instructions on getting SSL setup for the server, as well as the Mautic instructions on config settings within the server for SSL. I have sent myself a test e-mail to various providers and confirmed that the pixel is firing correctly. There does not seem to be any specific providers that are affected more than others.
Any ideas?
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### Author:  [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)
#### Post date: [July 27, 2016, 5:29pm UTC](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658/2 "2016-07-27T17:29:05Z")
So here’s a strange one… I have a daily e-mail that I send out that has an open rate of about 40% (give or take).
When I turn on forced SSL for the server, that rate drops to 10%-15%. Oddly, the traffic still seems to be getting through, as there is no subsequent drop on the Google Analytics side for the page that the website pushes users to, so I believe that users are still opening this e-mail at the same rate, it’s just not registering it.
My setup: I’m using a Bitnami image on AWS, and have followed the Bitnami instructions on getting SSL setup for the server, as well as the Mautic instructions on config settings within the server for SSL. I have sent myself a test e-mail to various providers and confirmed that the pixel is firing correctly. There does not seem to be any specific providers that are affected more than others.
Any ideas?
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### Author:  [@ninjoan](https://forum.mautic.org/u/ninjoan)
#### Post date: [July 27, 2016, 7:12pm UTC](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658/3 "2016-07-27T19:12:20Z")
I think I good option is to check if all the assets(CSS, file, image, js) are requested using HTTPS.
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### Author:  [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)
#### Post date: [July 27, 2016, 9:52pm UTC](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658/4 "2016-07-27T21:52:12Z")
Good suggestion… I have combed through those already and ensured that they are all secure as well.
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### Author:  [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)
#### Post date: [July 28, 2016, 12:29am UTC](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658/5 "2016-07-28T00:29:45Z")
Currently the cipher is: AES\_256\_GCM
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### Author:  [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)
#### Post date: [July 28, 2016, 1:52pm UTC](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658/6 "2016-07-28T13:52:13Z")
Bumping this thread
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### Author:  [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)
#### Post date: [August 4, 2016, 4:25pm UTC](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658/7 "2016-08-04T16:25:22Z")
Fyi, the issue was with an Intermediary Certificate related to my SSL Setup. Fixing that resolved this issue… this SSL Checker showed what the issue was: [https://www.ssllabs.com/ssltest/analyze.html](https://www.ssllabs.com/ssltest/analyze.html)
Shout out to FishStix for helping me out!!