# Unable to connect with TLS encryption

**URL:** <https://forum.mautic.org/t/unable-to-connect-with-tls-encryption/3799>\
**Category:** Product Support\
**Created:** [May 17, 2016, 5:34pm UTC](https://forum.mautic.org/t/unable-to-connect-with-tls-encryption/3799 "2016-05-17T17:34:07Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![amagdy](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@amagdy](https://forum.mautic.org/u/amagdy)\
**Post date:** [September 30, 2016, 12:32pm UTC](https://forum.mautic.org/t/unable-to-connect-with-tls-encryption/3799/4 "2016-09-30T12:32:40Z")

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I was experiencing the same issue and this was resolved by disabling SMTP Restrictions in my server environment as per the attached image. ![](https://cloud.githubusercontent.com/assets/22257012/18983251/f311e2c2-86eb-11e6-808b-f8c1a6d44080.JPG)

I was able to use “Amazon SES” as my option in “Service to send Email through”.

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