# Unable to create a mail (3.2.5) **URL:** \ **Category:** Product Support\ **Created:** [February 9, 2021, 5:59pm UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101 "2021-02-09T17:59:27Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![beethoven](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/beethoven/32/1397_2.png) [@beethoven](https://forum.mautic.org/u/beethoven)\ **Post date:** [February 9, 2021, 5:59pm UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101/1 "2021-02-09T17:59:28Z")
**Your software** My Mautic version is: 3.2.5 My PHP version is: 7.4.3 My Database type and version is: mariaDB 10.3.25 **Your problem** My problem is: I had installed mautic 2-3 days ago. I performed some tests and everything was ok. The next day, when I tried to send an mail, nothing happened when I clicked on “new” button. I restarted my server but nothing changed. Since I hadn’t import any contacts I decided to re install mautic. When I finished everything was ok. I could send email too. Today I have the same problem. If I click on “new” to create an email, nothing happens What is going on? It works only the first day? I haven’t changed anything On the same server I have installed suitecrm and works fine These errors are showing in the log: No errors But i get an HTTP ERROR 500 when I log in to my account. I press reload and I am in. Steps I have tried to fix the problem: I re installed mautic ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 9, 2021, 7:00pm UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101/2 "2021-02-09T19:00:25Z")
Do you have wordpress installed? Any firewall software on it? ---
**Author:** ![beethoven](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/beethoven/32/1397_2.png) [@beethoven](https://forum.mautic.org/u/beethoven)\ **Post date:** [February 9, 2021, 7:09pm UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101/3 "2021-02-09T19:09:27Z")
No, nothing. No firewall. Only the basics (apache, mariaDB, php) It is a vps (hetzner) with ubuntu 20.04. I have installed only suitecrm and mautic I am going to install mautic now to another vps I have with ubuntu 18.04 to see what will happen ---
**Author:** ![dimitri](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dimitri/32/4437_2.png) [@dimitri](https://forum.mautic.org/u/dimitri)\ **Post date:** [February 9, 2021, 7:22pm UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101/4 "2021-02-09T19:22:49Z")
I have Mautic on a hetzner VPS too, Ubuntu 20.04, with ISPConfig. Works fine. It is not a hetzner problem. ---
**Author:** ![beethoven](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/beethoven/32/1397_2.png) [@beethoven](https://forum.mautic.org/u/beethoven)\ **Post date:** [April 1, 2021, 4:03pm UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101/5 "2021-04-01T16:03:43Z")
Indeed, I think it has to do with server’s configuration. I have created an other 2 instances, this time with ubuntu 18.04, php 7.4.16 and mariaDB 10.4.18, mautic 3.3.2. Exactly the same problem on both servers. The next day i could not click email I tried one instance on digital ocean with same specifications where I transferred the installation of mautic. It worked fine for 2 days. Then, the same problem, I could not create an email. I tried to type the url ([https://Mydomain/s/emails/new](https://Mydomain/s/emails/new)) and i got http error 500. The problem was solved after setting the permissions and ownership of mautic folder. _sudo chown -R www-data:www-data /var/www/mautic/_ _sudo chmod -R 755 /var/www/mautic/_ Now I am waiting to see what will happen in 2-3 days. I don’t understand what I am doing wrong. ---
**Author:** ![homnes](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/homnes/32/947_2.png) [@homnes](https://forum.mautic.org/u/homnes)\ **Post date:** [April 16, 2021, 9:23am UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101/6 "2021-04-16T09:23:07Z")
Hello Beethoven ! I have a comparable problem with emails creating. Have you solved your own ? Thanks in advance. ---
**Author:** ![homnes](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/homnes/32/947_2.png) [@homnes](https://forum.mautic.org/u/homnes)\ **Post date:** [April 16, 2021, 9:33am UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101/7 "2021-04-16T09:33:31Z")
OK ! It was the firewall. After desactivating it, email creation is working ! Thanks, Joeyk ! I have also set the firewall to authorize operations coming from my IP. So I do not need to desactivate completely the firewall. ---
**Author:** ![beethoven](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/beethoven/32/1397_2.png) [@beethoven](https://forum.mautic.org/u/beethoven)\ **Post date:** [April 16, 2021, 10:40am UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101/9 "2021-04-16T10:40:32Z")
In my case it wasn’t the firewall since I haven’t set up a firewall. I set permissions/ownership of the folder and it works fine. I am waiting to see if the problem occurs again.