# Unable to create the cache directory

**URL:** <https://forum.mautic.org/t/unable-to-create-the-cache-directory/15752>\
**Category:** Mautic 3 - Install/Upgrade Support\
**Created:** [August 21, 2020, 11:16am UTC](https://forum.mautic.org/t/unable-to-create-the-cache-directory/15752 "2020-08-21T11:16:53Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![devsrealm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/devsrealm/32/3669_2.png) [@devsrealm](https://forum.mautic.org/u/devsrealm)\
**Post date:** [August 22, 2020, 9:57am UTC](https://forum.mautic.org/t/unable-to-create-the-cache-directory/15752/4 "2020-08-22T09:57:20Z")

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Clear the cache as the user that owns the mautic directory, this might help: [Please How are CACHES deleted Mautic 3?](https://forum.mautic.org/t/please-how-are-caches-deleted-mautic-3/15563/13)

Let us know how it goes!

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