# Unable to edit leads

**URL:** <https://forum.mautic.org/t/unable-to-edit-leads/6267>\
**Category:** Product Support\
**Created:** [October 18, 2016, 7:31am UTC](https://forum.mautic.org/t/unable-to-edit-leads/6267 "2016-10-18T07:31:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![sofia](https://avatars.discourse-cdn.com/v4/letter/s/35a633/32.png) [@sofia](https://forum.mautic.org/u/sofia)\
**Post date:** [October 18, 2016, 7:31am UTC](https://forum.mautic.org/t/unable-to-edit-leads/6267/1 "2016-10-18T07:31:13Z")

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Good morning  
  
  
  
Since couple of days, I am unable to edit leads. I am using [mautic.net](http://mautic.net) (not self hosted).  
  
When I click on the edit button, the loading bar stays loading, but the edit screen does not open.  
  
  
  
Please help  
  
Sofia

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<div class="post-metadata">

**Author:** ![sofia](https://avatars.discourse-cdn.com/v4/letter/s/35a633/32.png) [@sofia](https://forum.mautic.org/u/sofia)\
**Post date:** [October 18, 2016, 7:31am UTC](https://forum.mautic.org/t/unable-to-edit-leads/6267/2 "2016-10-18T07:31:13Z")

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Good morning

Since couple of days, I am unable to edit leads. I am using [mautic.net](http://mautic.net) (not self hosted).  
When I click on the edit button, the loading bar stays loading, but the edit screen does not open.

Please help  
Sofia

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**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\
**Post date:** [October 18, 2016, 8:05am UTC](https://forum.mautic.org/t/unable-to-edit-leads/6267/3 "2016-10-18T08:05:18Z")

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Can you please check your browser console (shortcut is usually F12) and see if there are any errors when you click the button.

Have you been having trouble with any other buttons?

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**Author:** ![sofia](https://avatars.discourse-cdn.com/v4/letter/s/35a633/32.png) [@sofia](https://forum.mautic.org/u/sofia)\
**Post date:** [October 18, 2016, 9:32am UTC](https://forum.mautic.org/t/unable-to-edit-leads/6267/4 "2016-10-18T09:32:25Z")

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Here is a screenshot …

[url=https://www.dropbox.com/s/nyaxubxsniarmj7/Screenshot%202016-10-18%2011.30.32.png?dl=0]

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<div class="post-metadata">

**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\
**Post date:** [October 18, 2016, 11:54am UTC](https://forum.mautic.org/t/unable-to-edit-leads/6267/5 "2016-10-18T11:54:19Z")

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It’s a server error, which is getting outside my knowledge, but I think it’d either be a configuration issue or something’s gone wrong in an update. I’m guessing you’re unable to check the server logs, seeing as it’s not self hosted? I think this is something you might have to pass on to [mautic.net](http://mautic.net) support.