# Unable to edit some Contacts

**URL:** <https://forum.mautic.org/t/unable-to-edit-some-contacts/15777>\
**Category:** Product Support\
**Created:** [August 24, 2020, 2:07am UTC](https://forum.mautic.org/t/unable-to-edit-some-contacts/15777 "2020-08-24T02:07:46Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![patodorf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/patodorf/32/3034_2.png) [@patodorf](https://forum.mautic.org/u/patodorf)\
**Post date:** [August 24, 2020, 2:07am UTC](https://forum.mautic.org/t/unable-to-edit-some-contacts/15777/1 "2020-08-24T02:07:46Z")

</div>

**Your software**  
My Mautic version is: v3.0.2  
My PHP version is: 7.2.33

**My problem is:**

I’m having trouble with some contacts, I can’t edit them and also I can’t access the edit section.  
I don’t have that problem with all the contacts, just a few of them and I just can’t tell the difference  
btw the ones that I can and the ones that I cannot.

Here I’ve uploaded a video to show it:

> **[Grabación de pantalla 2020-08-21 a la(s) 11.32.06.mov (video)](https://drive.google.com/file/d/11BgnakAzrFT20dzcg0bDwGIkUePBrWof/view?usp=sharing)**
>
> Google Drive file.

Also when I try to edit one of this contacts via Zapier I receive “error #500”

If anyone can give me a clue on how to solve this, I would really appreciate it!

**These errors are showing in the log:**

[2020-08-23 00:00:03] mautic.NOTICE: Symfony\Component\Filesystem\Exception\IOException: Failed to remove file “/var/www/vhosts/mail.werecruit.it/httpdocs/var/cache/pro~/translations/catalogue.es.gUfYNxr.php”: unlink(/var/www/vhosts/mail.werecruit.it/httpdocs/var/cache/pro~/translations/catalogue.es.gUfYNxr.php): Permission denied. (uncaught exception) at /var/www/vhosts/mail.werecruit.it/httpdocs/vendor/symfony/filesystem/Filesystem.php line 183 while running console command `cache:clear`    
[2020-08-23 00:00:03] mautic.WARNING: Command `cache:clear` exited with status code 1

**Steps I have tried to fix the problem:**

- Clear Cache
- As a work arround what Im doing when I need to edit a contact that is having this behavior, I create a new contact and after that I combine both. When I do that, then I can Edit it.

---

<div class="post-metadata">

**Author:** ![codes9](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/codes9/32/682_2.png) [@codes9](https://forum.mautic.org/u/codes9)\
**Post date:** [November 1, 2020, 1:06am UTC](https://forum.mautic.org/t/unable-to-edit-some-contacts/15777/2 "2020-11-01T01:06:17Z")

</div>

Try resetting your Permissions for your Mautic install

> **[Troubleshooting](https://docs.mautic.org/en/troubleshooting)**
>
> . Follow these steps to solve your issue as fast as possible.My Mautic is acting weird. Even through the effort of the dev and test teams, it might happen. At first, let's try a few tricks which might fix it fast.1. Clear the cache. There are several...