# Unable to import contact with csv file

**URL:** <https://forum.mautic.org/t/unable-to-import-contact-with-csv-file/22225>\
**Category:** General Discussion\
**Created:** [January 4, 2022, 1:08pm UTC](https://forum.mautic.org/t/unable-to-import-contact-with-csv-file/22225 "2022-01-04T13:08:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\
**Post date:** [January 4, 2022, 1:08pm UTC](https://forum.mautic.org/t/unable-to-import-contact-with-csv-file/22225/1 "2022-01-04T13:08:57Z")

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Hi , today i was unable to import contact with csv file on my mautic dashboard . I don’t know what things has caused this problem but before i always able to import contact .  
I used to import 100 mails/batch but nothing happen even if i wait for a long time

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 4, 2022, 8:54pm UTC](https://forum.mautic.org/t/unable-to-import-contact-with-csv-file/22225/2 "2022-01-04T20:54:14Z")

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Check your crons. The truth is there.

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**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\
**Post date:** [January 5, 2022, 11:12am UTC](https://forum.mautic.org/t/unable-to-import-contact-with-csv-file/22225/3 "2022-01-05T11:12:01Z")

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This is solved, now I have another problem, my cron task on queued messages does not work, when I set the method to “Queued” the messages on Mautic configuration , all the mail i try to send are directly marked as sent but not Queued on mautic ; in contrary on my server there is nothing all

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 5, 2022, 11:54am UTC](https://forum.mautic.org/t/unable-to-import-contact-with-csv-file/22225/4 "2022-01-05T11:54:50Z")

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This is your problem:

> **["Default Frequency Rule" seems to be activated by default - Mautic/Mautic](https://issueexplorer.com/issue/mautic/mautic/10416)**
>
> "Default Frequency Rule" seems to be activated by default