# Unable to import contacts

**URL:** <https://forum.mautic.org/t/unable-to-import-contacts/9478>\
**Category:** General Discussion\
**Created:** [September 15, 2017, 8:34am UTC](https://forum.mautic.org/t/unable-to-import-contacts/9478 "2017-09-15T08:34:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![techxperts](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@techxperts](https://forum.mautic.org/u/techxperts)\
**Post date:** [September 15, 2017, 8:34am UTC](https://forum.mautic.org/t/unable-to-import-contacts/9478/1 "2017-09-15T08:34:09Z")

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Hi, I use free mautic version. I am struggling to import contacts from CSV file. I either get redirected to the import page where i have to start the upload process again or if I am successful, I am redirected to imports history page where it says an upload failed - no CSV file found. I have been using Mautic for 1,5 years but this problem occurred quite recently.  
  
  
  
Thanks,  
  
G

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**Author:** ![techxperts](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@techxperts](https://forum.mautic.org/u/techxperts)\
**Post date:** [September 15, 2017, 8:34am UTC](https://forum.mautic.org/t/unable-to-import-contacts/9478/2 "2017-09-15T08:34:09Z")

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Hi, I use free mautic version. I am struggling to import contacts from CSV file. I either get redirected to the import page where i have to start the upload process again or if I am successful, I am redirected to imports history page where it says an upload failed - no CSV file found. I have been using Mautic for 1,5 years but this problem occurred quite recently.

Thanks,  
G

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**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [September 15, 2017, 9:49am UTC](https://forum.mautic.org/t/unable-to-import-contacts/9478/3 "2017-09-15T09:49:18Z")

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Could be a permission issue… maybe not. What does the log say?

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [September 15, 2017, 12:25pm UTC](https://forum.mautic.org/t/unable-to-import-contacts/9478/4 "2017-09-15T12:25:49Z")

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Mautic Cloud Free doesn’t allow to import contacts. You need to use the Mautic Cloud Pro or Self-Hosted version