# Unable to import Contacts

**URL:** <https://forum.mautic.org/t/unable-to-import-contacts/9912>\
**Category:** Product Support\
**Created:** [November 15, 2017, 1:20pm UTC](https://forum.mautic.org/t/unable-to-import-contacts/9912 "2017-11-15T13:20:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Yogita](https://avatars.discourse-cdn.com/v4/letter/y/9fc348/32.png) [@Yogita](https://forum.mautic.org/u/Yogita)\
**Post date:** [November 15, 2017, 1:20pm UTC](https://forum.mautic.org/t/unable-to-import-contacts/9912/1 "2017-11-15T13:20:39Z")

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Hi All,  
  
  
  
I have been trying to upload a CSV file with 29 contacts over the last 2 days but in vain. Its just showing the import is in progress for over 1 hour (maybe till infinity if we dont close the window). The CSV file has a first name, last name and email in the same order. Tried uploading through incognito, which usually works but in vain.  
  
  
  
However other files with 30 contacts odd are getting uploaded easily.  
  
  
  
Kindly help me out about the potential issues/ mistakes

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<div class="post-metadata">

**Author:** ![Yogita](https://avatars.discourse-cdn.com/v4/letter/y/9fc348/32.png) [@Yogita](https://forum.mautic.org/u/Yogita)\
**Post date:** [November 15, 2017, 1:20pm UTC](https://forum.mautic.org/t/unable-to-import-contacts/9912/2 "2017-11-15T13:20:39Z")

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Hi All,

I have been trying to upload a CSV file with 29 contacts over the last 2 days but in vain. Its just showing the import is in progress for over 1 hour (maybe till infinity if we dont close the window). The CSV file has a first name, last name and email in the same order. Tried uploading through incognito, which usually works but in vain.

However other files with 30 contacts odd are getting uploaded easily.

Kindly help me out about the potential issues/ mistakes

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<div class="post-metadata">

**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [November 15, 2017, 2:13pm UTC](https://forum.mautic.org/t/unable-to-import-contacts/9912/3 "2017-11-15T14:13:03Z")

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Do both files (the 29 contacts and the 30 contacts) have exactly the same structure?

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<div class="post-metadata">

**Author:** ![Yogita](https://avatars.discourse-cdn.com/v4/letter/y/9fc348/32.png) [@Yogita](https://forum.mautic.org/u/Yogita)\
**Post date:** [November 16, 2017, 4:58am UTC](https://forum.mautic.org/t/unable-to-import-contacts/9912/4 "2017-11-16T04:58:55Z")

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yes they do. Exact same structure

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<div class="post-metadata">

**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [November 16, 2017, 7:59am UTC](https://forum.mautic.org/t/unable-to-import-contacts/9912/5 "2017-11-16T07:59:20Z")

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That’s indeed strange. It’s manual work, but I would remove line per line and try to upload it again. I guess there is one line that has special characters in it which Mautic does not like. And have you tried to display invisible characters in your editor? Sometimes the line break is not as expected and that is something that you might not see in the editor.