# Unable to load configuration page **URL:** \ **Category:** Product Support\ **Created:** [April 29, 2018, 2:50am UTC](https://forum.mautic.org/t/unable-to-load-configuration-page/10454 "2018-04-29T02:50:59Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![uiterhage](https://avatars.discourse-cdn.com/v4/letter/u/7993a0/32.png) [@uiterhage](https://forum.mautic.org/u/uiterhage)\ **Post date:** [April 29, 2018, 2:50am UTC](https://forum.mautic.org/t/unable-to-load-configuration-page/10454/1 "2018-04-29T02:50:59Z")
Hello everyone, I’ve been screening the forum for the same issue, but not one of them look related to the issue that I have: Yesterday morning I was configuring the imap-mail settings, which seems to work at the end (I was able to load the correct folders from my office365 account). So then I went back to Mautic’s homepage. About 20 seconds later I wanted to load the Configuration page again to check some other settings aswell, but this time the page wouldn’t load: the _loading_ animation at the top of the page kept ‘running’ for about a minute or so and then just stops. I tried different browsers, but the issues remains the same: the page just won’t load. All other page of my Mautic instance load in a flash, but not the Configuration page… I’m running Mautic Version 7.0.29 on nginx. Is there anyone who had experienced the same issue and fixed it? Or anyone with a suggestion of what is happening here? I really hope someone could help me out or at least point me to the right direction. Many thanks in advance! ---
**Author:** ![uiterhage](https://avatars.discourse-cdn.com/v4/letter/u/7993a0/32.png) [@uiterhage](https://forum.mautic.org/u/uiterhage)\ **Post date:** [April 29, 2018, 7:51am UTC](https://forum.mautic.org/t/unable-to-load-configuration-page/10454/2 "2018-04-29T07:51:51Z")
Hi MxyzptlkFishStix, Thanks for your input, but I can not locate the local.php file. My Mautic installation doesn’t contain a folder named **S**. These are the folders located in my Mautic folder: aws babdev behat clue codeception composer debril doctrine egeloen facebook friendsofphp friendsofsymfony gecko-packages geoip2 giggsey guzzle guzzlehttp ip2location ircmaxell jbroadway jdorn jms joomla knplabs leezy lightsaml liip maxmind maxmind-db misd monolog mrclay mustangostang myclabs oneup paragonie pda php-amqplib php-http phpcollection phpdocumentor phpoffice phpoption phpspec phpunit piwik psr rackspace ramsey robrichards sebastian sendgrid sensio sensiolabs simshaun sonata-project sparkpost stack stecman swiftmailer symfony twig twilio webfactory webmozart willdurand ---
**Author:** ![uiterhage](https://avatars.discourse-cdn.com/v4/letter/u/7993a0/32.png) [@uiterhage](https://forum.mautic.org/u/uiterhage)\ **Post date:** [April 30, 2018, 4:12am UTC](https://forum.mautic.org/t/unable-to-load-configuration-page/10454/3 "2018-04-30T04:12:47Z")
That was very entertaining… The local.php file however **is** writable: Folder/File Path **Is writable** /var/www/vhosts/server/url/mautic/app/config/local.php **Writable** /var/www/vhosts/server/url/mautic/app/cache **Writable** /var/www/vhosts/server/url/mautic/app/logs **Writable** /var/www/vhosts/server/url/mautic/media/files **Unwritable** /var/www/vhosts/server/url/mautic/media/images **Unwritable** /var/www/vhosts/server/url/mautic/translations **Unwritable** Other suggestions anyone? ---
**Author:** ![uiterhage](https://avatars.discourse-cdn.com/v4/letter/u/7993a0/32.png) [@uiterhage](https://forum.mautic.org/u/uiterhage)\ **Post date:** [May 4, 2018, 7:03am UTC](https://forum.mautic.org/t/unable-to-load-configuration-page/10454/4 "2018-05-04T07:03:55Z")
My partner finally had the time to execute your suggestions, unfortunatelly it didn’t help: the Configuration page still won’t load ☹ Thanks for your input though! Do you perhaps have another suggestion? Or anyone else please? We’re stick right now and would love to work with Mautic ASAP 🙂 ---
**Author:** ![slavchosigmasb-com-m](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/slavchosigmasb-com-m/32/367_2.png) [@slavchosigmasb-com-m](https://forum.mautic.org/u/slavchosigmasb-com-m)\ **Post date:** [August 29, 2018, 9:37am UTC](https://forum.mautic.org/t/unable-to-load-configuration-page/10454/5 "2018-08-29T09:37:20Z")
I have same problem after fresh installation. We are using a SSL certificate. Immediately after fresh installation everything was ok. 20 min. later there is no response when I tried to open configuration page. The system is installed on shared hosting via cPanel. Is there any monitoring/debugging option in Mautic/cPanel where i can see any error message to diagnose the problem I am new in Mautic/cPanel/PHP Please, any suggestion will be appreciated! Thank you in advance!