# Unable to load redis **URL:** \ **Category:** Mautic 5 Install/Upgrade Support\ **Tags:** community, discussion, development\ **Created:** [October 6, 2024, 7:42pm UTC](https://forum.mautic.org/t/unable-to-load-redis/33732 "2024-10-06T19:42:14Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![nikola0020](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nikola0020/32/12740_2.png) [@nikola0020](https://forum.mautic.org/u/nikola0020)\ **Post date:** [October 6, 2024, 7:42pm UTC](https://forum.mautic.org/t/unable-to-load-redis/33732/1 "2024-10-06T19:42:14Z")
I’ve been trying to set up Mautic for 2 days now. The Mautic instance cannot be reached when I go to my domain subdirectory and I think it’s because the composer didn’t set everything up correctly. Please help I would be extremely grateful When I run composer install this is the problem I run into: C:\xampp\htdocs\wordpress\mautic\>composer install PHP Warning: PHP Startup: Unable to load dynamic library ‘php\_redis.dll’ (tried: ext\php\_redis.dll (The specified module could not be found), ext\php\_php\_redis.dll.dll (The specified module could not be found)) in Unknown on line 0 Installing dependencies from lock file (including require-dev) Verifying lock file contents can be installed on current platform. Nothing to install, update or remove Package sensio/framework-extra-bundle is abandoned, you should avoid using it. Use Symfony instead. Package stack/builder is abandoned, you should avoid using it. No replacement was suggested. Package theofidry/psysh-bundle is abandoned, you should avoid using it. No replacement was suggested. Package tightenco/collect is abandoned, you should avoid using it. Use illuminate/collections instead. ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [October 6, 2024, 8:11pm UTC](https://forum.mautic.org/t/unable-to-load-redis/33732/2 "2024-10-06T20:11:08Z")
This looks like a dev. env. Install docker on your windows, then clone mautic, move to specific version like 5.1.1 and use the ddev tool to start it. ---
**Author:** ![nikola0020](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nikola0020/32/12740_2.png) [@nikola0020](https://forum.mautic.org/u/nikola0020)\ **Post date:** [October 7, 2024, 10:38am UTC](https://forum.mautic.org/t/unable-to-load-redis/33732/3 "2024-10-07T10:38:48Z")
I’m using a VPS and am trying to set it up in the Apache server subdirectory without docker. ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [October 7, 2024, 11:18am UTC](https://forum.mautic.org/t/unable-to-load-redis/33732/4 "2024-10-07T11:18:04Z")
Then you install php redis extension in your env. ---
**Author:** ![nikola0020](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nikola0020/32/12740_2.png) [@nikola0020](https://forum.mautic.org/u/nikola0020)\ **Post date:** [October 7, 2024, 3:29pm UTC](https://forum.mautic.org/t/unable-to-load-redis/33732/5 "2024-10-07T15:29:47Z")
I did, the php\_redis.dll file was added to the ext PHP folder and defined in the php.ini file but it doesn’t recognize it for some reason ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [October 7, 2024, 4:53pm UTC](https://forum.mautic.org/t/unable-to-load-redis/33732/6 "2024-10-07T16:53:23Z")
Most likely you need to restart xampp and make sure the dll is in PATH so the server can actually find it. ---
**Author:** ![nikola0020](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nikola0020/32/12740_2.png) [@nikola0020](https://forum.mautic.org/u/nikola0020)\ **Post date:** [October 7, 2024, 5:07pm UTC](https://forum.mautic.org/t/unable-to-load-redis/33732/7 "2024-10-07T17:07:28Z")
Already tried it multiple times and even tried numerous different ways to link to the path in PHP.ini