# Unable to login

**URL:** <https://forum.mautic.org/t/unable-to-login/10152>\
**Category:** Product Support\
**Created:** [January 21, 2018, 1:00pm UTC](https://forum.mautic.org/t/unable-to-login/10152 "2018-01-21T13:00:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ajfrank](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@ajfrank](https://forum.mautic.org/u/ajfrank)\
**Post date:** [January 21, 2018, 1:00pm UTC](https://forum.mautic.org/t/unable-to-login/10152/1 "2018-01-21T13:00:42Z")

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Hello,

I believe I entered the correct password but the page reloads and it doesn’t give me any error message ig. incorrect login…  
when i click on forgot password and entered the correct email address associated with my acc, it says ’ The CSRF token is invalid. Please try to resubmit the form.’

how can I fix the issue and login?..

thanks!

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [January 22, 2018, 3:02am UTC](https://forum.mautic.org/t/unable-to-login/10152/2 "2018-01-22T03:02:10Z")

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Do you have phymyadmin access?

If you like i can recover your password.

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**Author:** ![ajfrank](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@ajfrank](https://forum.mautic.org/u/ajfrank)\
**Post date:** [January 22, 2018, 2:34pm UTC](https://forum.mautic.org/t/unable-to-login/10152/3 "2018-01-22T14:34:32Z")

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Yes, are you a developer? I’m pretty new to this forum, how can we do this?  
I can’t seem to figure out how to send you a private message here. Thanks!

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [January 22, 2018, 2:37pm UTC](https://forum.mautic.org/t/unable-to-login/10152/4 "2018-01-22T14:37:41Z")

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Yes i am .i can recover…

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [January 22, 2018, 2:38pm UTC](https://forum.mautic.org/t/unable-to-login/10152/5 "2018-01-22T14:38:28Z")

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younes.jones18 what is this ?