# Unable to make the campaign condition "replies to email" work. Is it reliable?

**URL:** <https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577>\
**Category:** Product Support\
**Created:** [January 3, 2023, 11:43am UTC](https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577 "2023-01-03T11:43:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![lalurran](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lalurran/32/570_2.png) [@lalurran](https://forum.mautic.org/u/lalurran)\
**Post date:** [January 3, 2023, 11:43am UTC](https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577/1 "2023-01-03T11:43:54Z")

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**Your software**  
My Mautic version is: v4.4.0  
My PHP version is: 8.0.26

**Your problem**  
I have sent test emails to gmail and outlook addresses and I’ve tried responding to the email from both the desktop and the mobile clients but the action isn’t captured. Does anyone here use the condition and can confirm if it’s working? If so, does it work in just specific circumstances?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 3, 2023, 1:20pm UTC](https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577/2 "2023-01-03T13:20:28Z")

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Yeah, I tested and it works.  
Are you fetching the emails by using a monitored mailbox?  
Joey

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**Author:** ![lalurran](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lalurran/32/570_2.png) [@lalurran](https://forum.mautic.org/u/lalurran)\
**Post date:** [January 3, 2023, 2:44pm UTC](https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577/3 "2023-01-03T14:44:00Z")

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Oh, that’s good. What do you mean by monitored mailbox?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 3, 2023, 3:42pm UTC](https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577/4 "2023-01-03T15:42:40Z")

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The reply has to go somewhere.  
That somewhere is a mailbox Mautic monitors.  
Monitoring means you let Mautic programatically log in by using your login and psw.  
You can set it up under Config \> Email settings - scroll down

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**Author:** ![lalurran](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lalurran/32/570_2.png) [@lalurran](https://forum.mautic.org/u/lalurran)\
**Post date:** [January 3, 2023, 4:07pm UTC](https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577/5 "2023-01-03T16:07:33Z")

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I see. No we haven’t set that up which explains why it doesn’t work for us currently

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [January 5, 2023, 4:08am UTC](https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577/6 "2023-01-05T04:08:15Z")

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