# UNABLE TO SEND MAIL

**URL:** <https://forum.mautic.org/t/unable-to-send-mail/9751>\
**Category:** Product Support\
**Created:** [October 20, 2017, 5:41am UTC](https://forum.mautic.org/t/unable-to-send-mail/9751 "2017-10-20T05:41:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Hadeoluwah](https://avatars.discourse-cdn.com/v4/letter/h/7ba0ec/32.png) [@Hadeoluwah](https://forum.mautic.org/u/Hadeoluwah)\
**Post date:** [October 20, 2017, 5:41am UTC](https://forum.mautic.org/t/unable-to-send-mail/9751/1 "2017-10-20T05:41:36Z")

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Hello  
  
  
  
Please I need help to create and send email to my contacts, whenever I try to create either a new template email or a new email segment, filling in the required Name, From Email, Reply to Email and Bcc with every other required fields  
  
  
  
Once I try to either save & close or move to builder to continue creating the email, the system always force return me back to where I started which is “what type of email do you want to create”  
  
  
  
Please I need your assistance here please.

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**Author:** ![Hadeoluwah](https://avatars.discourse-cdn.com/v4/letter/h/7ba0ec/32.png) [@Hadeoluwah](https://forum.mautic.org/u/Hadeoluwah)\
**Post date:** [October 20, 2017, 5:41am UTC](https://forum.mautic.org/t/unable-to-send-mail/9751/2 "2017-10-20T05:41:36Z")

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Hello

Please I need help to create and send email to my contacts, whenever I try to create either a new template email or a new email segment, filling in the required Name, From Email, Reply to Email and Bcc with every other required fields

Once I try to either save & close or move to builder to continue creating the email, the system always force return me back to where I started which is “what type of email do you want to create”

Please I need your assistance here please.

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**Author:** ![ayayron](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ayayron/32/10341_2.png) [@ayayron](https://forum.mautic.org/u/ayayron)\
**Post date:** [October 25, 2017, 6:33pm UTC](https://forum.mautic.org/t/unable-to-send-mail/9751/3 "2017-10-25T18:33:04Z")

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i have same problem. i can’t get any of my emails to send. i had no problems with mautic of any kind until 2.10.1 came out version 2.10.0 was working perfectly fine. nobody is getting my newsletters or anything, i can send out a test email to myself but not my regular mass emails that doesn’t make sense when its still sending out an email just one isn’t a test sample email

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**Author:** ![ayayron](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ayayron/32/10341_2.png) [@ayayron](https://forum.mautic.org/u/ayayron)\
**Post date:** [October 25, 2017, 7:24pm UTC](https://forum.mautic.org/t/unable-to-send-mail/9751/4 "2017-10-25T19:24:35Z")

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well i just figured out why i can’t send emails out. i just went into the email settings in the configuration settings and under the email cue i had i just changed it from a cue number to send immediately and than saved it and than went back and re entered the cue number and settings i had and it worked and now is tracking them also. Stupid bug that doesn’t even show up in the log area.