# Unable to send queue emails

**URL:** <https://forum.mautic.org/t/unable-to-send-queue-emails/21168>\
**Category:** Mautic 4 Install/Upgrade Support\
**Created:** [October 6, 2021, 12:09pm UTC](https://forum.mautic.org/t/unable-to-send-queue-emails/21168 "2021-10-06T12:09:20Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [October 6, 2021, 2:50pm UTC](https://forum.mautic.org/t/unable-to-send-queue-emails/21168/2 "2021-10-06T14:50:47Z")

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> [@mindeswx](#):
>
> `"553 Envelope FROM 'hello@pinkcreators.com' email address not allowed. "`

> [@mindeswx](#):
>
> `"553 Envelope FROM 'tomajx@gmail.com' email address not allowed. "`

Seems like a setup issue with your mail provider. Are those addresses added to your authorized senders?

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