# Unable to track ip
**URL:** https://forum.mautic.org/t/unable-to-track-ip/23849
**Category:** Product Support
**Created:** [April 22, 2022, 12:58pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849 "2022-04-22T12:58:06Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@atsatli](https://forum.mautic.org/u/atsatli)
#### Post date: [April 22, 2022, 12:58pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/1 "2022-04-22T12:58:06Z")
**Your software**
My Mautic version is: 4.0.2
My PHP version is: PHP Version 7.4.25
My Database type and version is: 10.3.32-MariaDB
**Your problem**
My problem is: unable to track IP address of leads
These errors are showing in the log:
Hello all
I have created a landing page on mautic and I have send 10k emails by adding a contact in segments as everything went good email read click I got the information
my main issue is
1. contact which have read the email or click the emails I am not able to see the IP address for that contact
2. and how can I export that read data with IP information
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [April 22, 2022, 2:53pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/2 "2022-04-22T14:53:00Z")
Are you collecting ANY ip info on your Mautic?
Are you sitting behind a firewall?
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### Author:  [@atsatli](https://forum.mautic.org/u/atsatli)
#### Post date: [April 22, 2022, 3:02pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/3 "2022-04-22T15:02:37Z")
I haven’t collected any info but I just need the contact IP address when he reads or opens the email
there is no firewall
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### Author:  [@mzagmajster](https://forum.mautic.org/u/mzagmajster)
#### Post date: [April 22, 2022, 3:34pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/4 "2022-04-22T15:34:53Z")
Can you check the mautic tracking settings?
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### Author:  [@atsatli](https://forum.mautic.org/u/atsatli)
#### Post date: [April 22, 2022, 3:47pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/5 "2022-04-22T15:47:06Z")
its already on
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### Author:  [@mzagmajster](https://forum.mautic.org/u/mzagmajster)
#### Post date: [April 23, 2022, 1:45pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/6 "2022-04-23T13:45:10Z")
Try switching off Anonymize IP.
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [April 23, 2022, 2:04pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/7 "2022-04-23T14:04:28Z")
Can u check if in settings - email settings you have the tracking on?
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### Author:  [@atsatli](https://forum.mautic.org/u/atsatli)
#### Post date: [April 23, 2022, 2:23pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/8 "2022-04-23T14:23:21Z")
Yes @joeyk all setting are on for tracking
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [April 23, 2022, 6:20pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/9 "2022-04-23T18:20:54Z")
Can you share a screenshot?
Are you behind proxy?
Is it a shared server?
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### Author:  [@atsatli](https://forum.mautic.org/u/atsatli)
#### Post date: [April 24, 2022, 7:35am UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/10 "2022-04-24T07:35:08Z")
I am using aws instance
Which screenshoot do u need
I din get you behind proxy?
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [April 24, 2022, 4:37pm UTC](https://forum.mautic.org/t/unable-to-track-ip/23849/11 "2022-04-24T16:37:37Z")
Screenshot from settings where email tracking is allowed