# Unable to view contact when not set as the owner

**URL:** <https://forum.mautic.org/t/unable-to-view-contact-when-not-set-as-the-owner/11873>\
**Category:** Product Support\
**Created:** [December 4, 2019, 10:41am UTC](https://forum.mautic.org/t/unable-to-view-contact-when-not-set-as-the-owner/11873 "2019-12-04T10:41:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![bennichols](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bennichols/32/1276_2.png) [@bennichols](https://forum.mautic.org/u/bennichols)\
**Post date:** [December 4, 2019, 10:41am UTC](https://forum.mautic.org/t/unable-to-view-contact-when-not-set-as-the-owner/11873/1 "2019-12-04T10:41:48Z")

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**Your software**  
My Mautic version is: 2.14.1  
My PHP version is: 5.6

Bitnami Mautic installation running on a cPanel account

**Your problem**  
My problem is when logging into a non-admin user, I cannot view contacts where I’m not the owner (no issue viewing the same contacts as an Administrator even if I don’t own the contact).

This may be a feature of Mautic rather than a bug, but is there at least any way to get around this issue?

Only error I can see that is being raised at the same time is:

PHP Fatal error: Cannot use Mautic\LeadBundle\Entity\DoNotContact as DoNotContact because the name is already in use in /home/mautic/public\_html/app/bundles/LeadBundle/Model/LeadModel.php on line 36

This error is being produced in /app/error\_log

Steps I have tried to fix the problem:  
Cleared /app/cache and /var/logs

Any assistance would be greatly appreciated here.

Many thanks,  
Ben

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**Author:** ![yaniss](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yaniss/32/592_2.png) [@yaniss](https://forum.mautic.org/u/yaniss)\
**Post date:** [December 4, 2019, 10:49am UTC](https://forum.mautic.org/t/unable-to-view-contact-when-not-set-as-the-owner/11873/2 "2019-12-04T10:49:35Z")

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Hi @bennichols

Have you investigated the Roles for users ?

If you expand the menu on the right handside of your interface, you will find a “Roles” section that allows you to create various roles with various permissions.

One of those permissions is to be able to view contacts that are not a user’s own.

![40](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/ae211a580f6dbf2767e61ca7075c065d439165ba.png)

I invite you to create a customized role and apply this role to the non-admin users you are creating for your colleagues/partners and see if it works.

Hope this helps 🙂

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**Author:** ![bennichols](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bennichols/32/1276_2.png) [@bennichols](https://forum.mautic.org/u/bennichols)\
**Post date:** [December 4, 2019, 11:11am UTC](https://forum.mautic.org/t/unable-to-view-contact-when-not-set-as-the-owner/11873/3 "2019-12-04T11:11:01Z")

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That fixed it!

I feel a bit daft now 😬