# Unable to view Email images

**URL:** <https://forum.mautic.org/t/unable-to-view-email-images/21776>\
**Category:** Product Support\
**Tags:** mautic-3\
**Created:** [November 25, 2021, 1:28pm UTC](https://forum.mautic.org/t/unable-to-view-email-images/21776 "2021-11-25T13:28:10Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![mimi.mikova](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mimi.mikova/32/6298_2.png) [@mimi.mikova](https://forum.mautic.org/u/mimi.mikova)\
**Post date:** [November 25, 2021, 1:28pm UTC](https://forum.mautic.org/t/unable-to-view-email-images/21776/1 "2021-11-25T13:28:10Z")

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**Your software**  
My Mautic version is: 3.3.4  
My PHP version is: 7.3.30  
My Database type and version is:

**Your problem**  
My problem is:  
When I upload an image to an email the upload seems successful, but the image cannot be accessed afterwards.  
This was working before and it stopped working without us doing any changes.  
This is displayed right after the upload:

 ![Screenshot 2021-11-25 at 14.42.39](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c665de65944dc50e942ac7c4a703518e27f87450.png)

When I try to open the uploaded image:

 ![Screenshot 2021-11-25 at 14.46.35](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b78a3fd9cdcb17afc608ba078f8c1fe530001490.png)

These errors are showing in the log:  
No errors

Steps I have tried to fix the problem:

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<div class="post-metadata">

**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [November 25, 2021, 1:31pm UTC](https://forum.mautic.org/t/unable-to-view-email-images/21776/2 "2021-11-25T13:31:21Z")

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What permissions are set on the images directory?

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<div class="post-metadata">

**Author:** ![mimi.mikova](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mimi.mikova/32/6298_2.png) [@mimi.mikova](https://forum.mautic.org/u/mimi.mikova)\
**Post date:** [November 26, 2021, 9:04am UTC](https://forum.mautic.org/t/unable-to-view-email-images/21776/3 "2021-11-26T09:04:22Z")

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Thank you for the reply EJL!  
We use Kubernetes and the folder is configured as follows in a yaml file:

```
- name: mautic-emailmarketing
  mountPath: /var/www/html/mautic-images
  readOnly: false
  subPath: images
```

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<div class="post-metadata">

**Author:** ![mimi.mikova](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mimi.mikova/32/6298_2.png) [@mimi.mikova](https://forum.mautic.org/u/mimi.mikova)\
**Post date:** [November 26, 2021, 10:14am UTC](https://forum.mautic.org/t/unable-to-view-email-images/21776/4 "2021-11-26T10:14:35Z")

</div>

These are the permissions of the folder:  
drwxrwxrwx 2 root root 0 Jun 13 2019 .

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [November 26, 2021, 11:23am UTC](https://forum.mautic.org/t/unable-to-view-email-images/21776/5 "2021-11-26T11:23:34Z")

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Why root? I don’t think your apache / nginx is ran as root, right?