# Understanding 'Opens Email' and 'Replies to Email' Decision

**URL:** <https://forum.mautic.org/t/understanding-opens-email-and-replies-to-email-decision/19265>\
**Category:** Product Support\
**Created:** [April 29, 2021, 9:43am UTC](https://forum.mautic.org/t/understanding-opens-email-and-replies-to-email-decision/19265 "2021-04-29T09:43:21Z")\
**Posts on this page:** 3\
**Page:** 2

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**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\
**Post date:** [May 8, 2021, 11:49am UTC](https://forum.mautic.org/t/understanding-opens-email-and-replies-to-email-decision/19265/21 "2021-05-08T11:49:56Z")

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Dont know but if I select any custom folder, REPLY EMAIL Action is not working.

on INBOX its works within seconds…

any ideas Experts ?? @joeyk @ekke @mikew

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [May 10, 2021, 11:41am UTC](https://forum.mautic.org/t/understanding-opens-email-and-replies-to-email-decision/19265/22 "2021-05-10T11:41:28Z")

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I think this is a known bug.

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**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\
**Post date:** [May 10, 2021, 12:28pm UTC](https://forum.mautic.org/t/understanding-opens-email-and-replies-to-email-decision/19265/23 "2021-05-10T12:28:09Z")

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oh… is it ? its a crucial logic which it doesn’t support…

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