# "Unknown" leads in CRM integration

**URL:** <https://forum.mautic.org/t/unknown-leads-in-crm-integration/10109>\
**Category:** Product Support\
**Created:** [January 7, 2018, 3:01pm UTC](https://forum.mautic.org/t/unknown-leads-in-crm-integration/10109 "2018-01-07T15:01:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ramez\_rafla](https://avatars.discourse-cdn.com/v4/letter/r/8c91f0/32.png) [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\
**Post date:** [January 7, 2018, 3:01pm UTC](https://forum.mautic.org/t/unknown-leads-in-crm-integration/10109/1 "2018-01-07T15:01:42Z")

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Has anyone faced this issue?

We added a points trigger to push leads into our CRM (SuiteCRM) and we keep getting unknowns (they are visiting our website but are not yet known by Mautic).

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [January 8, 2018, 8:04am UTC](https://forum.mautic.org/t/unknown-leads-in-crm-integration/10109/2 "2018-01-08T08:04:58Z")

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Have you integrated crm ? cron jobs set up or not ? what mautic version you are using? where it has been installed?

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**Author:** ![ramez\_rafla](https://avatars.discourse-cdn.com/v4/letter/r/8c91f0/32.png) [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\
**Post date:** [January 8, 2018, 9:15am UTC](https://forum.mautic.org/t/unknown-leads-in-crm-integration/10109/3 "2018-01-08T09:15:05Z")

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Thanks @Bizcrony for your reply

CRM is integrated, we are not using cron jobs on either side.  
Latest mautic = v2.12.1  
SuiteCRM = Version 7.9.7

We are using points trigger to push lead into integration, points are increased when user visits website.

Thanks so much! It seems trivial that there is a way out, unless it’s a faulty approach