# Unsubscribe Footer Not Working

**URL:** <https://forum.mautic.org/t/unsubscribe-footer-not-working/5765>\
**Category:** Product Support\
**Created:** [March 14, 2016, 6:04pm UTC](https://forum.mautic.org/t/unsubscribe-footer-not-working/5765 "2016-03-14T18:04:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rigelme10](https://avatars.discourse-cdn.com/v4/letter/r/41988e/32.png) [@rigelme10](https://forum.mautic.org/u/rigelme10)\
**Post date:** [March 14, 2016, 6:04pm UTC](https://forum.mautic.org/t/unsubscribe-footer-not-working/5765/1 "2016-03-14T18:04:56Z")

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The unsubscribe footer for our emails is not working. We are hosting the service at mautic - not sure if that is relevant or not. In any case, when a lead clicks on the “unsubscribe” link, they are not removed from our email list. Please help!

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<div class="post-metadata">

**Author:** ![rigelme10](https://avatars.discourse-cdn.com/v4/letter/r/41988e/32.png) [@rigelme10](https://forum.mautic.org/u/rigelme10)\
**Post date:** [March 14, 2016, 6:04pm UTC](https://forum.mautic.org/t/unsubscribe-footer-not-working/5765/2 "2016-03-14T18:04:56Z")

</div>

The unsubscribe footer for our emails is not working. We are hosting the service at mautic - not sure if that is relevant or not. In any case, when a lead clicks on the “unsubscribe” link, they are not removed from our email list. Please help!