# Unsubscribe link don't work

**URL:** <https://forum.mautic.org/t/unsubscribe-link-dont-work/5829>\
**Category:** Product Support\
**Created:** [February 18, 2016, 5:25pm UTC](https://forum.mautic.org/t/unsubscribe-link-dont-work/5829 "2016-02-18T17:25:33Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![alanmosko](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alanmosko/32/40_2.png) [@alanmosko](https://forum.mautic.org/u/alanmosko)\
**Post date:** [February 18, 2016, 5:25pm UTC](https://forum.mautic.org/t/unsubscribe-link-dont-work/5829/1 "2016-02-18T17:25:33Z")

</div>

hello,  
  
  
  
I am creating an email template, and is not working the unsubscribe link in html put as the picture 1 shows, and he even generates the link, but when clicked the link it goes to the page with error 500, as shown in the picture two.  
  
  
  
Image 1  
  
[http://prnt.sc/a4xxni](http://prnt.sc/a4xxni)  
  
  
  
Image 2  
  
[http://prnt.sc/a4xxwe](http://prnt.sc/a4xxwe)  
  
  
  
I wonder what is wrong and how to solve because it is inconvenient for those trying to unsubscribe to this error.  
  
  
  
(And the field to show the person’s email is also not working)  
  
  
  
Grateful

---

<div class="post-metadata">

**Author:** ![alanmosko](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alanmosko/32/40_2.png) [@alanmosko](https://forum.mautic.org/u/alanmosko)\
**Post date:** [February 18, 2016, 5:25pm UTC](https://forum.mautic.org/t/unsubscribe-link-dont-work/5829/2 "2016-02-18T17:25:33Z")

</div>

hello,

I am creating an email template, and is not working the unsubscribe link in html put as the picture 1 shows, and he even generates the link, but when clicked the link it goes to the page with error 500, as shown in the picture two.

Image 1  
[http://prnt.sc/a4xxni](http://prnt.sc/a4xxni)

Image 2  
[http://prnt.sc/a4xxwe](http://prnt.sc/a4xxwe)

I wonder what is wrong and how to solve because it is inconvenient for those trying to unsubscribe to this error.

(And the field to show the person’s email is also not working)

Grateful