# Unsubscribe Link Error 500

**URL:** <https://forum.mautic.org/t/unsubscribe-link-error-500/3817>\
**Category:** Product Support\
**Created:** [May 19, 2016, 8:15am UTC](https://forum.mautic.org/t/unsubscribe-link-error-500/3817 "2016-05-19T08:15:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Diginative](https://avatars.discourse-cdn.com/v4/letter/d/ecd19e/32.png) [@Diginative](https://forum.mautic.org/u/Diginative)\
**Post date:** [May 19, 2016, 8:15am UTC](https://forum.mautic.org/t/unsubscribe-link-error-500/3817/1 "2016-05-19T08:15:44Z")

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I ran a live test campaign and the recipients (leads) of my mails always got an error 500 when they clicked on the unsubscribe link. I am using a custom email theme. I have already checked the forum but have not found the right answer to this problem. I drag the “unsubscribe URL” box into a seperate text field and add the german sentence “Ich möchte keine weiteren Emails erhalten” into the description field. I already checked if the “ö” is a problem, by replacing it but it is not.

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**Author:** ![Diginative](https://avatars.discourse-cdn.com/v4/letter/d/ecd19e/32.png) [@Diginative](https://forum.mautic.org/u/Diginative)\
**Post date:** [May 19, 2016, 8:15am UTC](https://forum.mautic.org/t/unsubscribe-link-error-500/3817/2 "2016-05-19T08:15:44Z")

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I ran a live test campaign and the recipients (leads) of my mails always got an error 500 when they clicked on the unsubscribe link. I am using a custom email theme. I have already checked the forum but have not found the right answer to this problem. I drag the “unsubscribe URL” box into a seperate text field and add the german sentence “Ich möchte keine weiteren Emails erhalten” into the description field. I already checked if the “ö” is a problem, by replacing it but it is not.