# Unsubscribe link isn't showing up in the emails! How do I fix that?

**URL:** <https://forum.mautic.org/t/unsubscribe-link-isnt-showing-up-in-the-emails-how-do-i-fix-that/10421>\
**Category:** Product Support\
**Created:** [April 11, 2018, 6:43pm UTC](https://forum.mautic.org/t/unsubscribe-link-isnt-showing-up-in-the-emails-how-do-i-fix-that/10421 "2018-04-11T18:43:50Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![nicolaig](https://avatars.discourse-cdn.com/v4/letter/n/278dde/32.png) [@nicolaig](https://forum.mautic.org/u/nicolaig)\
**Post date:** [April 11, 2018, 6:43pm UTC](https://forum.mautic.org/t/unsubscribe-link-isnt-showing-up-in-the-emails-how-do-i-fix-that/10421/1 "2018-04-11T18:43:50Z")

</div>

I just sent out my first campaign to thousands of people and to my horror **there is no unsubscribe link at the bottom of the emails!!** Just the code: {unsubscribe\_text}  
[https://imgur.com/a/lPSFU](https://imgur.com/a/lPSFU)

What could be wrong?

I looked in the settings and this is what I see for unsubscribe setting  
 ![Unsub settings](https://imgur.com/a/7u1uF)

This was my biggest fear and it came true! I feel like I tested all this to death but you can’t see everything in the tests …user names etc, don’t come through.

Any help on fixing this much appreciated. Thanks in advance

---

<div class="post-metadata">

**Author:** ![nicolaig](https://avatars.discourse-cdn.com/v4/letter/n/278dde/32.png) [@nicolaig](https://forum.mautic.org/u/nicolaig)\
**Post date:** [April 11, 2018, 6:47pm UTC](https://forum.mautic.org/t/unsubscribe-link-isnt-showing-up-in-the-emails-how-do-i-fix-that/10421/2 "2018-04-11T18:47:01Z")

</div>

Sorry, This is the image of the unsubscribe settings:  
 ![Unsub Settings](https://i.imgur.com/HceGMSf.png)  
It didn’t come through above and I can’t seem to edit my post

---

<div class="post-metadata">

**Author:** ![nicolaig](https://avatars.discourse-cdn.com/v4/letter/n/278dde/32.png) [@nicolaig](https://forum.mautic.org/u/nicolaig)\
**Post date:** [April 12, 2018, 8:21pm UTC](https://forum.mautic.org/t/unsubscribe-link-isnt-showing-up-in-the-emails-how-do-i-fix-that/10421/3 "2018-04-12T20:21:36Z")

</div>

ok, I think I figured it out. One of these switches was set to ‘Yes’  
I switched them all to ‘No’ and the unsubscribe link is now clickable again

![Unsubscribe settings](https://i.imgur.com/VADumlO.png)

---

<div class="post-metadata">

**Author:** ![stephensonjon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stephensonjon/32/690_2.png) [@stephensonjon](https://forum.mautic.org/u/stephensonjon)\
**Post date:** [May 13, 2018, 6:34pm UTC](https://forum.mautic.org/t/unsubscribe-link-isnt-showing-up-in-the-emails-how-do-i-fix-that/10421/4 "2018-05-13T18:34:19Z")

</div>

I am having this same problem, but I did not have any of those toggles switched on… it’s just not providing a link. Any others seeing this? I am using on-prem private hosted instance.