# Unsubscribe not working in self hosted

**URL:** <https://forum.mautic.org/t/unsubscribe-not-working-in-self-hosted/1948>\
**Category:** Product Support\
**Created:** [June 11, 2015, 4:22pm UTC](https://forum.mautic.org/t/unsubscribe-not-working-in-self-hosted/1948 "2015-06-11T16:22:04Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ziiix](https://avatars.discourse-cdn.com/v4/letter/z/22d042/32.png) [@ziiix](https://forum.mautic.org/u/ziiix)\
**Post date:** [June 11, 2015, 4:22pm UTC](https://forum.mautic.org/t/unsubscribe-not-working-in-self-hosted/1948/1 "2015-06-11T16:22:04Z")

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Hi,  
  
  
  
I’ve installed Mautic in my private server, but the unsubscribe link in emails not working, i’ve tested html email by adding {unsubscribe\_url} and the builder by draging it to the footer of the tempate both not working. i’ve tried the version hosted in mautic server and it’s working.  
  
  
  
[Screenshot](http://www.awesomescreenshot.com/image/318343/3338f8ffe6fed55184baab45e989fd32)  
  
  
  
Thanks

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**Author:** ![ziiix](https://avatars.discourse-cdn.com/v4/letter/z/22d042/32.png) [@ziiix](https://forum.mautic.org/u/ziiix)\
**Post date:** [June 11, 2015, 4:22pm UTC](https://forum.mautic.org/t/unsubscribe-not-working-in-self-hosted/1948/2 "2015-06-11T16:22:04Z")

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Hi,

I’ve installed Mautic in my private server, but the unsubscribe link in emails not working, i’ve tested html email by adding {unsubscribe\_url} and the builder by draging it to the footer of the tempate both not working. i’ve tried the version hosted in mautic server and it’s working.

[Screenshot](http://www.awesomescreenshot.com/image/318343/3338f8ffe6fed55184baab45e989fd32)

Thanks

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**Author:** ![azaidi](https://avatars.discourse-cdn.com/v4/letter/a/8e8cbc/32.png) [@azaidi](https://forum.mautic.org/u/azaidi)\
**Post date:** [June 12, 2015, 9:07am UTC](https://forum.mautic.org/t/unsubscribe-not-working-in-self-hosted/1948/3 "2015-06-12T09:07:37Z")

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Yes I have the same problem. I get this on the end user’s email

Please click a false="" hef="Unsubscribe if you do not wish to receive emails from us

Regards

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**Author:** ![Miguel](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Miguel](https://forum.mautic.org/u/Miguel)\
**Post date:** [June 12, 2015, 11:00am UTC](https://forum.mautic.org/t/unsubscribe-not-working-in-self-hosted/1948/4 "2015-06-12T11:00:11Z")

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Check if the problem is the same

[https://github.com/mautic/mautic/issues/531](https://github.com/mautic/mautic/issues/531)

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**Author:** ![derrickgupta](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@derrickgupta](https://forum.mautic.org/u/derrickgupta)\
**Post date:** [July 11, 2017, 11:24am UTC](https://forum.mautic.org/t/unsubscribe-not-working-in-self-hosted/1948/5 "2017-07-11T11:24:50Z")

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I am also facing the same problem as unsubscribe is not working in my hosted mautic. url is opening but contacts are not adding in the unsubscribe segment.

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:59pm UTC](https://forum.mautic.org/t/unsubscribe-not-working-in-self-hosted/1948/6 "2020-02-02T22:59:35Z")

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