# Unsubscribe not working

**URL:** <https://forum.mautic.org/t/unsubscribe-not-working/1652>\
**Category:** General Discussion\
**Created:** [March 12, 2015, 10:14pm UTC](https://forum.mautic.org/t/unsubscribe-not-working/1652 "2015-03-12T22:14:53Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Nickske157](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@Nickske157](https://forum.mautic.org/u/Nickske157)\
**Post date:** [March 12, 2015, 10:14pm UTC](https://forum.mautic.org/t/unsubscribe-not-working/1652/1 "2015-03-12T22:14:53Z")

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Dear Mautic,  
  
  
  
I created an email template with {unsubscribe\_url} in the footer.  
  
Also I linked the email unsubscribe to an unsubscribe form with only 1 button named Unsubscribe.  
  
When I click on this link i am redirected to a page with a purple bar.  
  
  
  
Does somebody know how to make this work and how to customize the unsubscribe template?  
  
  
  
Kind Regards  
  
  
  
Nick

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**Author:** ![Nickske157](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@Nickske157](https://forum.mautic.org/u/Nickske157)\
**Post date:** [March 12, 2015, 10:14pm UTC](https://forum.mautic.org/t/unsubscribe-not-working/1652/2 "2015-03-12T22:14:53Z")

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Dear Mautic,

I created an email template with {unsubscribe\_url} in the footer.  
Also I linked the email unsubscribe to an unsubscribe form with only 1 button named Unsubscribe.  
When I click on this link i am redirected to a page with a purple bar.

Does somebody know how to make this work and how to customize the unsubscribe template?

Kind Regards

Nick

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**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\
**Post date:** [August 27, 2015, 1:27pm UTC](https://forum.mautic.org/t/unsubscribe-not-working/1652/3 "2015-08-27T13:27:08Z")

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Same problem here, I don’t understand the expected behavior… I setup unsubscribe form in e-mail settings:

![](http://imageshack.com/a/img540/5391/rtAnxO.jpg)

And the I drag and drop for putting “unsubscribe url” in the e-mail.

I see a link in the e-mail but it takes me to a blank page with this url: MYDOMAIN/email/unsubscribe/55ddd08dbb8dd

The same happens even if I don’t set any unsubscribe form.

Thank for your help,  
Pietro

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**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\
**Post date:** [August 28, 2015, 7:13am UTC](https://forum.mautic.org/t/unsubscribe-not-working/1652/4 "2015-08-28T07:13:12Z")

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The problem is solved in my case. It depends on how you are sending the e-mail. If you click the unsubscribe link in a test email, it doesn’t show any text because there’s no body to associate with. Thanks @alanhartless for this…

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [August 28, 2015, 12:02pm UTC](https://forum.mautic.org/t/unsubscribe-not-working/1652/5 "2015-08-28T12:02:13Z")

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More info about unsubscribe problem can be found here [https://github.com/mautic/mautic/issues/702](https://github.com/mautic/mautic/issues/702)

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/unsubscribe-not-working/1652/6 "2020-02-02T22:58:41Z")

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