# Unsubscribe - Transactional vs Marketing?

**URL:** <https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270>\
**Category:** Product Support\
**Created:** [October 14, 2021, 1:46pm UTC](https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270 "2021-10-14T13:46:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![miamiman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/miamiman/32/1118_2.png) [@miamiman](https://forum.mautic.org/u/miamiman)\
**Post date:** [October 14, 2021, 1:46pm UTC](https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270/1 "2021-10-14T13:46:50Z")

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Hello again forum people:

If I understand correctly, when you set `{unsubscribe_url}` in your email linked to a preference center page, you are permitting the contact to:

1. Unsubscribe system-wide from any **MARKETING** message by unchecking the respective communications channels options, and

2. Select those segments to which they want to be subscribed - if chosen segments are made public.

Question:

In no case, will **TRANSACTIONAL** emails be effected by unsubscribing?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [October 15, 2021, 10:31am UTC](https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270/2 "2021-10-15T10:31:06Z")

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Just tested:

Unsubscribe from the Email channel will disable Campaign / Transactional emails as well.  
It will disable Segment emails as well.  
It will not disable direct messages.

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<div class="post-metadata">

**Author:** ![miamiman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/miamiman/32/1118_2.png) [@miamiman](https://forum.mautic.org/u/miamiman)\
**Post date:** [October 15, 2021, 12:23pm UTC](https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270/3 "2021-10-15T12:23:38Z")

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Thanks again Joey!

Another **QUESTION** then:

If an unsubscribed (disabled email channel) contact later re-submits a mautic form, will they be re-subscribed?

How can they re-activate communications from the sender?

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [October 15, 2021, 1:20pm UTC](https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270/4 "2021-10-15T13:20:50Z")

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A form is a good way to do it.  
You add action to your subscription form: “Remove Do Not Contact”.  
Once the person fills it out, will be removed from Do Not Contact.

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<div class="post-metadata">

**Author:** ![miamiman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/miamiman/32/1118_2.png) [@miamiman](https://forum.mautic.org/u/miamiman)\
**Post date:** [October 15, 2021, 1:36pm UTC](https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270/5 "2021-10-15T13:36:20Z")

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Rock n roll. Perfect.

I promise I’ll learn sufficiently to not pester the forum moderators with all these newbie questions.

Have a great weekend.

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [October 15, 2021, 1:37pm UTC](https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270/6 "2021-10-15T13:37:39Z")

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It’s good that you ask. I took a deep dive and discovered many many aspects of the transactional/marketing/queued message/frequency topic. My next video will be about this issues.