# Unsubscribes in Mautic v7.0.2 After Campaign Send via AWS SES **URL:** \ **Category:** Product Support\ **Tags:** email, development, discussion, community\ **Created:** [April 30, 2026, 9:35am UTC](https://forum.mautic.org/t/unsubscribes-in-mautic-v7-0-2-after-campaign-send-via-aws-ses/38169 "2026-04-30T09:35:03Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![talha.sheikh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/talha.sheikh/32/14990_2.png) [@talha.sheikh](https://forum.mautic.org/u/talha.sheikh)\ **Post date:** [April 30, 2026, 9:35am UTC](https://forum.mautic.org/t/unsubscribes-in-mautic-v7-0-2-after-campaign-send-via-aws-ses/38169/1 "2026-04-30T09:35:03Z")
Hi, I’m experiencing a major unsubscribe (“Do Not Contact”) issue after upgrading Mautic. Previously, I was using Mautic v3.x without any issues, but after upgrading around 2–3 months ago to **Mautic v7.0.2** , I started facing this problem. ### Current environment: - **Mautic Version:** v7.0.2 - **PHP Version:** 8.2.30 - **MySQL Version:** 8.4.8 - **Email Service:** AWS Amazon SES (Simple Email Service) ### Issue: When I run an email campaign (for example, sending to 350 contacts), approximately **200+ contacts are automatically marked as unsubscribed within 1 minute**. ### Important notes: - These do not appear to be genuine unsubscribe actions from users - It seems the system is incorrectly marking multiple contacts as unsubscribed simultaneously - AWS SES sending limits/bandwidth are sufficient - Mautic dashboard/system logs show: ### Question: Has anyone experienced this after upgrading to Mautic v7? What should I specifically debug to identify the root cause? - Webhooks? - Bounce handling? - SES feedback loops? - Campaign configuration? - Mautic core bug? Any guidance would be greatly appreciated. ---
**Author:** ![vwesley](https://avatars.discourse-cdn.com/v4/letter/v/ebca7d/32.png) [@vwesley](https://forum.mautic.org/u/vwesley)\ **Post date:** [April 30, 2026, 11:13am UTC](https://forum.mautic.org/t/unsubscribes-in-mautic-v7-0-2-after-campaign-send-via-aws-ses/38169/2 "2026-04-30T11:13:21Z")
SMTP servers might be scanning for links in the email content. When this happens, accessing the URL will cause the contact to opt out. Solution: Use an unsubscribe form or enable “Show Contact Preferences” from Configuration \> Email Settings. ---
**Author:** ![mahjoobmir](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahjoobmir/32/14747_2.png) [@mahjoobmir](https://forum.mautic.org/u/mahjoobmir)\ **Post date:** [April 30, 2026, 1:12pm UTC](https://forum.mautic.org/t/unsubscribes-in-mautic-v7-0-2-after-campaign-send-via-aws-ses/38169/3 "2026-04-30T13:12:54Z")
thanks, wesley. you saved the day. ---
**Author:** ![mahjoobmir](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahjoobmir/32/14747_2.png) [@mahjoobmir](https://forum.mautic.org/u/mahjoobmir)\ **Post date:** [April 30, 2026, 1:25pm UTC](https://forum.mautic.org/t/unsubscribes-in-mautic-v7-0-2-after-campaign-send-via-aws-ses/38169/4 "2026-04-30T13:25:06Z")
can you let us know the significance of ‘‘show contact preferences’’ option? ---
**Author:** ![talha.sheikh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/talha.sheikh/32/14990_2.png) [@talha.sheikh](https://forum.mautic.org/u/talha.sheikh)\ **Post date:** [April 30, 2026, 1:33pm UTC](https://forum.mautic.org/t/unsubscribes-in-mautic-v7-0-2-after-campaign-send-via-aws-ses/38169/5 "2026-04-30T13:33:56Z")
Thank you @vwesley its working. 😉 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [May 2, 2026, 1:34am UTC](https://forum.mautic.org/t/unsubscribes-in-mautic-v7-0-2-after-campaign-send-via-aws-ses/38169/6 "2026-05-02T01:34:33Z")
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