# Update Contact Information in Preferences Center

**URL:** https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616
**Category:** Product Support
**Created:** [February 7, 2022, 5:11am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616 "2022-02-07T05:11:33Z")
**Posts on this page:** 9
**Page:** 1

<div class="post-metadata">

### Author: ![gathh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gathh/32/6515_2.png) [@gathh](https://forum.mautic.org/u/gathh)
#### Post date: [February 7, 2022, 5:11am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616/1 "2022-02-07T05:11:33Z")

</div>

**Your software**  
My Mautic version is: 4.1.2  
My PHP version is: 7.4  
My Database type and version is:

**Your problem**  
My problem is:  
How can I enable customers to update their name or address or country in the preferences page.  
I already changed the field ‘first name’ and ‘country’ to be publicly editable but it has no effect:  
[https://engage.golfasia.com/email/unsubscribe/6200a6a06a390922583164](https://engage.golfasia.com/email/unsubscribe/6200a6a06a390922583164)  
This is the default blank theme.  
Thank you.

These errors are showing in the log:

Steps I have tried to fix the problem:

---

<div class="post-metadata">

### Author: ![gathh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gathh/32/6515_2.png) [@gathh](https://forum.mautic.org/u/gathh)
#### Post date: [February 14, 2022, 3:56am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616/2 "2022-02-14T03:56:16Z")

</div>

Any idea how to do this? Tips are greatly appreciated 🙂

---

<div class="post-metadata">

### Author: ![raramuridesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raramuridesign/32/13226_2.png) [@raramuridesign](https://forum.mautic.org/u/raramuridesign)
#### Post date: [February 15, 2022, 7:44am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616/3 "2022-02-15T07:44:35Z")

</div>

@gathh  
View these links for more clarification.

> **[Preference center](https://docs.mautic.org/en/contacts/preference-center)**
>
> . Manage Contact Preferences. When managing a contact you can set the contacts preference of communication. You can access the contact's preference center when viewing a contact's profile. From the dropdown menu click on the preference menu. A new...

> **[Customize preference center](https://docs.mautic.org/en/contacts/preference-center/customize-preference-center)**
>
> . It is possible to customize the personal Preference Center/unsubscribe page and edit text labels, format and apply themes using the landing page builder.Creating a Preference Center Landing Page. When creating/editing a landing page, there is a...

With regards to the fields. Try add the short code for the field, to see if this can be added to your page.  
You will need to do your own custom work on this.  
M

---

<div class="post-metadata">

### Author: ![gathh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gathh/32/6515_2.png) [@gathh](https://forum.mautic.org/u/gathh)
#### Post date: [February 15, 2022, 7:50am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616/4 "2022-02-15T07:50:03Z")

</div>

Thanks for this. Unfortunately this does not work:  
a) Mautic completely ignores the preferences page I created (I only have 1 custom preferences page and yes, I ticked ‘Set as preference center page’.  
b) the custom preferences page preview completely ignores short codes for first name, etc. such as {contactfield=firstname}.

Any other ideas how to enable customers to update their name, country, address, etc? It can’t be that hard.

Thank you for any tips.

---

<div class="post-metadata">

### Author: ![raramuridesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raramuridesign/32/13226_2.png) [@raramuridesign](https://forum.mautic.org/u/raramuridesign)
#### Post date: [February 15, 2022, 11:47am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616/5 "2022-02-15T11:47:29Z")

</div>

@gathh You could of course create a form to deal with this.  
If you can identify the user then you could already populate the data. Although this could be dangerous. I would use forms on the website if its a closed business- ie the users need to login. Then you can use the API to push & pull the data so the user can see what they have. Might be a cleaner solution.  
M

---

<div class="post-metadata">

### Author: ![gathh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gathh/32/6515_2.png) [@gathh](https://forum.mautic.org/u/gathh)
#### Post date: [February 17, 2022, 3:40am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616/6 "2022-02-17T03:40:39Z")

</div>

Thank you for this - this all sounds very complicated and difficult.  
It would be best if all could be handled in the preferences page, just like with Mailchimp, etc.

---

<div class="post-metadata">

### Author: ![raramuridesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raramuridesign/32/13226_2.png) [@raramuridesign](https://forum.mautic.org/u/raramuridesign)
#### Post date: [February 17, 2022, 9:06am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616/7 "2022-02-17T09:06:22Z")

</div>

Perhaps you can request this… I think there is a place to do this  
@silavapi  
is there a place to add suggestions, see above

---

<div class="post-metadata">

### Author: ![tobsowo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tobsowo/32/3096_2.png) [@tobsowo](https://forum.mautic.org/u/tobsowo)
#### Post date: [February 17, 2022, 5:07pm UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616/8 "2022-02-17T17:07:30Z")

</div>

Can you use make a post in the feature request category linking to this post so that it can be noticed and worked on.

---

<div class="post-metadata">

### Author: ![gathh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gathh/32/6515_2.png) [@gathh](https://forum.mautic.org/u/gathh)
#### Post date: [February 18, 2022, 6:44am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616/9 "2022-02-18T06:44:37Z")

</div>

Thank you very much - will do 🙂
