# Update error, Can someone help

**URL:** <https://forum.mautic.org/t/update-error-can-someone-help/10127>\
**Category:** Product Support\
**Created:** [January 15, 2018, 6:21am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127 "2018-01-15T06:21:42Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![kuunala](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kuunala/32/254_2.png) [@kuunala](https://forum.mautic.org/u/kuunala)\
**Post date:** [January 15, 2018, 6:21am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/1 "2018-01-15T06:21:42Z")

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Hello,  
I am getting the following error while updating my mautic version from 2.11 to 2.12.1  
 ![Mautic Upgrade error](https://flic.kr/p/23rDMx1)

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**Author:** ![kuunala](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kuunala/32/254_2.png) [@kuunala](https://forum.mautic.org/u/kuunala)\
**Post date:** [January 15, 2018, 6:22am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/2 "2018-01-15T06:22:58Z")

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[Error Image](https://flic.kr/p/23rDMx1)

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**Author:** ![oriol.herrera](https://avatars.discourse-cdn.com/v4/letter/o/e47774/32.png) [@oriol.herrera](https://forum.mautic.org/u/oriol.herrera)\
**Post date:** [January 19, 2018, 6:27am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/3 "2018-01-19T06:27:01Z")

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Hi,

I found this solution that works for me.

Best regards!

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**Author:** ![kuunala](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kuunala/32/254_2.png) [@kuunala](https://forum.mautic.org/u/kuunala)\
**Post date:** [January 19, 2018, 6:36am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/4 "2018-01-19T06:36:31Z")

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What is the solution?  
You didn’t send any link or explanation

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [January 20, 2018, 2:36am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/5 "2018-01-20T02:36:39Z")

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@ Kuunal Desshmukh I seen your error , you are trying to upgrade your mautic by SSH ?

Have you tried to upgrade from dashboard or by upgrade file ?

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**Author:** ![kuunala](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kuunala/32/254_2.png) [@kuunala](https://forum.mautic.org/u/kuunala)\
**Post date:** [January 20, 2018, 6:48am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/6 "2018-01-20T06:48:45Z")

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Yes, I tried to upgrade from dashboard, but it gets stuck on the third step forever,

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [January 20, 2018, 7:49am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/7 "2018-01-20T07:49:10Z")

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You should try with upgrade.php once

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**Author:** ![kuunala](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kuunala/32/254_2.png) [@kuunala](https://forum.mautic.org/u/kuunala)\
**Post date:** [January 21, 2018, 1:31am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/8 "2018-01-21T01:31:55Z")

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How do I do that? Please help me with the resource or any article which will help me with it/

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [January 22, 2018, 3:05am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/9 "2018-01-22T03:05:14Z")

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@Kuunal Desshmukh  
where i can send you that upgrade file ?

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [January 22, 2018, 8:47am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127/10 "2018-01-22T08:47:08Z")

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Upgrade script  
[https://raw.githubusercontent.com/mautic/mautic/master/upgrade.php](https://raw.githubusercontent.com/mautic/mautic/master/upgrade.php)