# update problem
**URL:** https://forum.mautic.org/t/update-problem/10239
**Category:** Product Support
**Created:** [February 15, 2018, 11:48am UTC](https://forum.mautic.org/t/update-problem/10239 "2018-02-15T11:48:28Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@JBG](https://forum.mautic.org/u/JBG)
#### Post date: [February 15, 2018, 11:48am UTC](https://forum.mautic.org/t/update-problem/10239/1 "2018-02-15T11:48:28Z")
Hi, trying to update my install and a stage Moving Package Contents I have undefined with the little wheel for hours… and sure I could go for days too 😉 It looks like it is blocked at this stage. any help welcome to unblock.
Regards
JB
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### Author:  [@bizcrony](https://forum.mautic.org/u/bizcrony)
#### Post date: [February 16, 2018, 2:45am UTC](https://forum.mautic.org/t/update-problem/10239/2 "2018-02-16T02:45:18Z")
@JBG what mautic version you are using and what you want to update?
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### Author:  [@JBG](https://forum.mautic.org/u/JBG)
#### Post date: [February 16, 2018, 3:31am UTC](https://forum.mautic.org/t/update-problem/10239/3 "2018-02-16T03:31:58Z")
Hi, I am using v2.10.1 and see the upgrade for 2.12.1
thank’s
JB
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### Author:  [@bizcrony](https://forum.mautic.org/u/bizcrony)
#### Post date: [February 16, 2018, 3:33am UTC](https://forum.mautic.org/t/update-problem/10239/4 "2018-02-16T03:33:32Z")
How you upgrading ?
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### Author:  [@JBG](https://forum.mautic.org/u/JBG)
#### Post date: [February 16, 2018, 3:37am UTC](https://forum.mautic.org/t/update-problem/10239/5 "2018-02-16T03:37:14Z")
from mautic (top left) I see the post [https://www.mautic.org/topic/2-12-1-released/page/2/](https://www.mautic.org/topic/2-12-1-released/page/2/) and I am running PHP 7.0.27, maybe I should select a lower version ?
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### Author:  [@bizcrony](https://forum.mautic.org/u/bizcrony)
#### Post date: [February 16, 2018, 3:40am UTC](https://forum.mautic.org/t/update-problem/10239/6 "2018-02-16T03:40:23Z")
Cool… they way is good …did you try with dasboard options?
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### Author:  [@JBG](https://forum.mautic.org/u/JBG)
#### Post date: [February 16, 2018, 3:49am UTC](https://forum.mautic.org/t/update-problem/10239/7 "2018-02-16T03:49:16Z")
ok, I will try first 😉 and if I do not make it I will cry for your help on Fiverr
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### Author:  [@bizcrony](https://forum.mautic.org/u/bizcrony)
#### Post date: [February 16, 2018, 3:50am UTC](https://forum.mautic.org/t/update-problem/10239/8 "2018-02-16T03:50:09Z")
cool
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### Author:  [@JBG](https://forum.mautic.org/u/JBG)
#### Post date: [February 16, 2018, 4:16am UTC](https://forum.mautic.org/t/update-problem/10239/9 "2018-02-16T04:16:54Z")
Sorry for you, I made it 😉
take care
JB
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### Author:  [@bizcrony](https://forum.mautic.org/u/bizcrony)
#### Post date: [February 16, 2018, 4:17am UTC](https://forum.mautic.org/t/update-problem/10239/10 "2018-02-16T04:17:28Z")
Cheers
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### Author:  [@JBBT](https://forum.mautic.org/u/JBBT)
#### Post date: [February 28, 2018, 7:47am UTC](https://forum.mautic.org/t/update-problem/10239/11 "2018-02-28T07:47:02Z")
Hi all.
I had the same problem with php 7.0 - but some days ago I shifted to php 7,1 - and I guess that was the problem.
Today I succeed to update completely.
Cheers
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### Author:  [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)
#### Post date: [October 19, 2019, 7:11am UTC](https://forum.mautic.org/t/update-problem/10239/12 "2019-10-19T07:11:48Z")
Hi guys, I’ve just uploaded a “Mautic Update How-To” on [mauteam.org](http://mauteam.org)
[https://mauteam.org/mautic/mautic-admins/mautic-update-how-to-dont-click-that-button/](https://mauteam.org/mautic/mautic-admins/mautic-update-how-to-dont-click-that-button/)
Hope it’s useful!