# Update stuck at Extracting Packages

**URL:** <https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646>\
**Category:** Product Support\
**Created:** [October 29, 2015, 10:53am UTC](https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646 "2015-10-29T10:53:13Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![sguptajpr](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@sguptajpr](https://forum.mautic.org/u/sguptajpr)\
**Post date:** [October 29, 2015, 10:53am UTC](https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646/1 "2015-10-29T10:53:13Z")

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Hi,  
  
  
  
I have mautic installed on my domain.  
  
When i try to update mautic it gets stuck at “Extracting packages” .  
  
  
  
I can just browse away from page and nothing happens.

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**Author:** ![sguptajpr](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@sguptajpr](https://forum.mautic.org/u/sguptajpr)\
**Post date:** [October 29, 2015, 10:53am UTC](https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646/2 "2015-10-29T10:53:13Z")

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Hi,

I have mautic installed on my domain.  
When i try to update mautic it gets stuck at “Extracting packages” .

I can just browse away from page and nothing happens.

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<div class="post-metadata">

**Author:** ![sguptajpr](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@sguptajpr](https://forum.mautic.org/u/sguptajpr)\
**Post date:** [October 29, 2015, 12:33pm UTC](https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646/3 "2015-10-29T12:33:19Z")

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sorry my bad.  
Did not enable zip for php.

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**Author:** ![lewisone](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lewisone/32/91_2.png) [@lewisone](https://forum.mautic.org/u/lewisone)\
**Post date:** [July 13, 2016, 11:50am UTC](https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646/4 "2016-07-13T11:50:53Z")

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Yep, I just had the same exact problem and this solved it. Awesome.

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**Author:** ![shalubaby](https://avatars.discourse-cdn.com/v4/letter/s/3da27b/32.png) [@shalubaby](https://forum.mautic.org/u/shalubaby)\
**Post date:** [January 3, 2017, 1:01pm UTC](https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646/5 "2017-01-03T13:01:43Z")

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hi sguptajpr  
how u solve this

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/update-stuck-at-extracting-packages/2646/6 "2020-02-02T22:57:25Z")

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