# Update stuck on "Extracting Package"

**URL:** <https://forum.mautic.org/t/update-stuck-on-extracting-package/31093>\
**Category:** Product Support\
**Created:** [February 28, 2024, 2:19pm UTC](https://forum.mautic.org/t/update-stuck-on-extracting-package/31093 "2024-02-28T14:19:30Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![kecomm](https://avatars.discourse-cdn.com/v4/letter/k/6bbea6/32.png) [@kecomm](https://forum.mautic.org/u/kecomm)\
**Post date:** [February 28, 2024, 2:19pm UTC](https://forum.mautic.org/t/update-stuck-on-extracting-package/31093/1 "2024-02-28T14:19:30Z")

</div>

My Mautic version is: 5.0.0 beta2  
My PHP version is: 8.0.30  
My Database type and version is: MySQL / MariaDB / Percona 10.6.16

My problem is: The update from 5.0.0beta to 5.0.3 is stuck on “Extracting Package”  
then this popup opnes: “Your request could not be processed, please try again”

zip is enabled.

These errors are showing in the log: none in the Mautic Error log

Steps I have tried to fix the problem:  
under System/Recommendations I get the message that the memory\_limit was lower than the suggested minimum. What is the minimum? I set the memory\_limit to 256M (this should be enough!?)