# Update to 1.4.0 failed, new installation doesn't work **URL:** \ **Category:** Product Support\ **Created:** [May 13, 2016, 2:45pm UTC](https://forum.mautic.org/t/update-to-1-4-0-failed-new-installation-doesnt-work/3766 "2016-05-13T14:45:33Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![petecom](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@petecom](https://forum.mautic.org/u/petecom)\ **Post date:** [May 13, 2016, 2:45pm UTC](https://forum.mautic.org/t/update-to-1-4-0-failed-new-installation-doesnt-work/3766/1 "2016-05-13T14:45:33Z")
Any help, can not get this update done: Update Available Current Version 1.1.3 Upgrade Version 1.4.0 First it stuck every time on “Downloading Package - In Progress”. I try to let it run even 2 hours, nothing happened. OK, I downloaded new 1.4.0 version, uploaded it via FTP to mautic sub-folder, extracted it, all OK, but when trying to access mydomain/mautic/installer, I got this: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors. OK, I get via FTP /mautic/app/logs folder, and took down mautic\_prod-2016-05-13.php error file where it says this … few times as I tried same installation few times [2016-05-13 14:36:49] mautic.ERROR: Fatal: syntax error, unexpected ’ [] ‘line 37’ in SmsApiController.php -file it has this: return new Response(“You have been unsubscribed.”, 200, ); Can’t find any help from web for that, so I just tried ones more the old Mautic installation update and now, “Downloading Package Success” !! But now it stuck again here “Extracting Package - In Progress”. Anyone any idea what I should do? Is there some way to update manually only files that have been changed? This is what I have there: Apache Version 2.2.29 PHP Version 5.4.38 MySQL Version 5.5.42-cll Architecture x86\_64 Operating System linux ---
**Author:** ![petecom](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@petecom](https://forum.mautic.org/u/petecom)\ **Post date:** [May 13, 2016, 2:45pm UTC](https://forum.mautic.org/t/update-to-1-4-0-failed-new-installation-doesnt-work/3766/2 "2016-05-13T14:45:33Z")
Any help, can not get this update done: Update Available Current Version 1.1.3 Upgrade Version 1.4.0 First it stuck every time on “Downloading Package - In Progress”. I try to let it run even 2 hours, nothing happened. OK, I downloaded new 1.4.0 version, uploaded it via FTP to mautic sub-folder, extracted it, all OK, but when trying to access mydomain/mautic/installer, I got this: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors. OK, I get via FTP /mautic/app/logs folder, and took down mautic\_prod-2016-05-13.php error file where it says this … few times as I tried same installation few times [2016-05-13 14:36:49] mautic.ERROR: Fatal: syntax error, unexpected ‘[’ - in file /mydomain/public\_html/mautic/app/bundles/SmsBundle/Controller/Api/SmsApiController.php - at line 37 [] [] ‘line 37’ in SmsApiController.php -file it has this: return new Response(“You have been unsubscribed.”, 200, [‘Content-Type’ =\> ‘text/xml; charset=utf-8’]); Can’t find any help from web for that, so I just tried ones more the old Mautic installation update and now, “Downloading Package Success” !! But now it stuck again here “Extracting Package - In Progress”. Anyone any idea what I should do? Is there some way to update manually only files that have been changed? This is what I have there: Apache Version 2.2.29 PHP Version 5.4.38 MySQL Version 5.5.42-cll Architecture x86\_64 Operating System linux ---
**Author:** ![petecom](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@petecom](https://forum.mautic.org/u/petecom)\ **Post date:** [May 13, 2016, 2:59pm UTC](https://forum.mautic.org/t/update-to-1-4-0-failed-new-installation-doesnt-work/3766/3 "2016-05-13T14:59:45Z")
12 mins now and still “Extracting Package - In Progress” ---
**Author:** ![petecom](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@petecom](https://forum.mautic.org/u/petecom)\ **Post date:** [May 13, 2016, 3:08pm UTC](https://forum.mautic.org/t/update-to-1-4-0-failed-new-installation-doesnt-work/3766/4 "2016-05-13T15:08:43Z")
I went back to Dashboard, and start the update again … wow, now it got “Extracting Package - Success”!! … but next stuck here “Moving Package Contents - In Progress” … unbelievable ! And yes, I delete cache in the very beginning… ---
**Author:** ![petecom](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@petecom](https://forum.mautic.org/u/petecom)\ **Post date:** [May 13, 2016, 3:16pm UTC](https://forum.mautic.org/t/update-to-1-4-0-failed-new-installation-doesnt-work/3766/5 "2016-05-13T15:16:46Z")
Well see, it’s still in “Moving Package Contents - In Progress”, so I will do it again going to Dashboard and try ones again the whole update… will let you know soon… ---
**Author:** ![petecom](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@petecom](https://forum.mautic.org/u/petecom)\ **Post date:** [May 13, 2016, 3:18pm UTC](https://forum.mautic.org/t/update-to-1-4-0-failed-new-installation-doesnt-work/3766/6 "2016-05-13T15:18:39Z")
whups, can’t go anywhere but package moving continues 🙂