# Upgrade M3: Forbidden You don't have permission to access this resource

**URL:** https://forum.mautic.org/t/upgrade-m3-forbidden-you-dont-have-permission-to-access-this-resource/14836
**Category:** Mautic 3 - Install/Upgrade Support
**Created:** [June 17, 2020, 8:56am UTC](https://forum.mautic.org/t/upgrade-m3-forbidden-you-dont-have-permission-to-access-this-resource/14836 "2020-06-17T08:56:36Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [June 17, 2020, 9:38am UTC](https://forum.mautic.org/t/upgrade-m3-forbidden-you-dont-have-permission-to-access-this-resource/14836/2 "2020-06-17T09:38:15Z")

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Hi there,

We are unable to support you if you do not provide the information required in the post template.

Please edit your post.

Here is the template:

**Your software**  
_My PHP version is_ :  
_My MySQL/MariaDB version is_ (delete as applicable): MySQL/MariaDB version

**Updating/Installing Errors**  
_I am_ (delete as applicable): Installing / Updating  
_Upgrading/installing via_ (delete as applicable) : Web / Command Line

_These errors are showing in the installer_ :

_These errors are showing in the Mautic log_ :

_These errors are showing in the upgrade\_log.txt file (located in the root of your Mautic instance when an upgrade has been attempted - ensure you remove or redact any sensitive data such as domain names in the file path)_ :

**Your problem**  
_My problem is_ :

_Steps I have tried to fix the problem_ :

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_[View the full topic](https://forum.mautic.org/t/upgrade-m3-forbidden-you-dont-have-permission-to-access-this-resource/14836)._