# Upgrade shows as successful but can't login **URL:** \ **Category:** Product Support\ **Created:** [May 7, 2018, 6:09pm UTC](https://forum.mautic.org/t/upgrade-shows-as-successful-but-cant-login/10479 "2018-05-07T18:09:21Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![jhaley1234](https://avatars.discourse-cdn.com/v4/letter/j/e99b99/32.png) [@jhaley1234](https://forum.mautic.org/u/jhaley1234)\ **Post date:** [May 7, 2018, 6:09pm UTC](https://forum.mautic.org/t/upgrade-shows-as-successful-but-cant-login/10479/1 "2018-05-07T18:09:21Z")
I upgraded from 2.7.1 to 2.13.1 via the web, and I got a “upgrade successful” response, but now I can’t log in. I’ve tried running John Linhart’s commands, but I still get an error on the login page. ---
**Author:** ![jhaley1234](https://avatars.discourse-cdn.com/v4/letter/j/e99b99/32.png) [@jhaley1234](https://forum.mautic.org/u/jhaley1234)\ **Post date:** [May 8, 2018, 3:49pm UTC](https://forum.mautic.org/t/upgrade-shows-as-successful-but-cant-login/10479/2 "2018-05-08T15:49:44Z")
On my first attempt to upgrade, I just clicked on the upgrade button within Mautic. The process started, but it ended with a blank webpage. Now, when I go to what used to be the log in page, I get: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors. “Uh oh! I think I broke it. If I do it again, please report me to the system administrator!” 500 Internal Server Error In file manager, everything seems to still be there, and the version file shows as 2.13.1. Thanks, John ---
**Author:** ![jhaley1234](https://avatars.discourse-cdn.com/v4/letter/j/e99b99/32.png) [@jhaley1234](https://forum.mautic.org/u/jhaley1234)\ **Post date:** [May 9, 2018, 9:39am UTC](https://forum.mautic.org/t/upgrade-shows-as-successful-but-cant-login/10479/3 "2018-05-09T09:39:50Z")
I’m not sure I follow you- what steps are you referring to? I am the web server user. I’m on a shared hosting account at Hostmonster.