# Upgrade to BETA failed site is offline **URL:** \ **Category:** Product Support\ **Created:** [September 3, 2015, 11:50am UTC](https://forum.mautic.org/t/upgrade-to-beta-failed-site-is-offline/2276 "2015-09-03T11:50:59Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Radek](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radek/32/412_2.png) [@Radek](https://forum.mautic.org/u/Radek)\ **Post date:** [September 3, 2015, 11:50am UTC](https://forum.mautic.org/t/upgrade-to-beta-failed-site-is-offline/2276/1 "2015-09-03T11:50:59Z")
Hello, I’ve just installed Mautic and wanted to update to BETA to look at tags functionality. Before I report my issue - I would like to say that I am amazed by mautic’s capabilities and the overal quality of the app. It certainly does look well thought. Chapeau bas! How I broke the app? I did this: Code: php /home/perun/public\_html/app/console mautic:update:find -e prod Code: Version 1.2.0-beta1 of Mautic is available for download. Please visit https://github.com/mautic/mautic/releases/tag/1.2.0-beta1 for more information. To update, you can run 'php app/console mautic:update:apply' from the command line. \*note I have selected BETA updates in options because of Tags. Next I did: Code: php /home/perun/public\_html/app/console mautic:update:apply And this gave me something that was looking promising at first. Code: Are you sure you wish to update Mautic to the latest version? [0] No [1] Yes \> 1 Extracting zip... Clearing the cache... Clearing the cache for the prod environment with debug false PHP Fatal error: Cannot redeclare class MauticAddonBundleEntityAddon in /home/perun/public\_html/app/bundles/PluginBundle/Entity/Addon.php on line 22 When I tried to re-run the command I got Code: [LogicException] Trying to register two bundles with the same name "MauticSocialBundle" When accessing the site - it gives me Quote: The site is currently offline due to encountering an error. (...) I tried to lookup this error but couoldn't find anything on this.... Can you suggest how do I work this out ? thanks, Radek ---
**Author:** ![Radek](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radek/32/412_2.png) [@Radek](https://forum.mautic.org/u/Radek)\ **Post date:** [September 3, 2015, 11:50am UTC](https://forum.mautic.org/t/upgrade-to-beta-failed-site-is-offline/2276/2 "2015-09-03T11:50:59Z")
Hello, I’ve just installed Mautic and wanted to update to BETA to look at tags functionality. Before I report my issue - I would like to say that I am amazed by mautic’s capabilities and the overal quality of the app. It certainly does look well thought. Chapeau bas! How I broke the app? I did this: ```auto php /home/perun/public_html/app/console mautic:update:find -e prod ``` `Version 1.2.0-beta1 of Mautic is available for download. Please visit https://github.com/mautic/mautic/releases/tag/1.2.0-beta1 for more information. To update, you can run 'php app/console mautic:update:apply' from the command line.` \*note I have selected BETA updates in options because of Tags. Next I did: ```auto php /home/perun/public_html/app/console mautic:update:apply ``` And this gave me something that was looking promising at first. [code]Are you sure you wish to update Mautic to the latest version? [0] No [1] Yes > 1 > Extracting zip… > Clearing the cache… > Clearing the cache for the prod environment with debug false > PHP Fatal error: Cannot redeclare class MauticAddonBundleEntityAddon in /home/perun/public\_html/app/bundles/PluginBundle/Entity/Addon.php on line 22[/code] When I tried to re-run the command I got `[LogicException] Trying to register two bundles with the same name "MauticSocialBundle"` When accessing the site - it gives me > [@](#): > > The site is currently offline due to encountering an error. (…) I tried to lookup this error but couoldn’t find anything on this… Can you suggest how do I work this out ? thanks, Radek ---
**Author:** ![dbhurley](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dbhurley/32/2_2.png) [@dbhurley](https://forum.mautic.org/u/dbhurley)\ **Post date:** [September 3, 2015, 11:58am UTC](https://forum.mautic.org/t/upgrade-to-beta-failed-site-is-offline/2276/3 "2015-09-03T11:58:20Z")
Thanks for the compliments. 🙂 Our community works hard to make it something awesome for everyone! Let’s see if we can solve your problem real quick - You may be able to simply delete the cache manually. Can you remove the cache folders (prod and/or dev) and see if that helps? Thanks! David ---
**Author:** ![Radek](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radek/32/412_2.png) [@Radek](https://forum.mautic.org/u/Radek)\ **Post date:** [September 3, 2015, 12:10pm UTC](https://forum.mautic.org/t/upgrade-to-beta-failed-site-is-offline/2276/4 "2015-09-03T12:10:33Z")
Hello, Please note I have moved the cache folder outside public\_html Now when I `/home/perun/mautic/cache# ls -lh` It returns `total 16K -rw-r--r-- 1 perun perun 814 Sep 3 13:25 languageList.txt drwxr-xr-x 4 root root 4.0K Sep 3 14:28 pro_ drwxr-xr-x 6 perun perun 4.0K Sep 3 14:28 prod -rw-r--r-- 1 perun perun 102 Sep 3 14:26 script_executions.json` I removed all of these files so the /cache directory is emtpy I still am unable to `mautic:update:apply` getting same error message and the website still gives [quote]The site is currently offline due to encountering an error. (…)[/quote] Thanks for quick response ! Hope we can work this out 🙂 thanks, Radek EDIT: I went ahead and cleared the old cache folders in /app/cache/ but no joy ---
**Author:** ![Radek](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radek/32/412_2.png) [@Radek](https://forum.mautic.org/u/Radek)\ **Post date:** [September 5, 2015, 9:26am UTC](https://forum.mautic.org/t/upgrade-to-beta-failed-site-is-offline/2276/5 "2015-09-05T09:26:17Z")
OK, I reinstalled the app to the new upgraded version 1.2. Can you suggest how do I perform safe updates in future? ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/upgrade-to-beta-failed-site-is-offline/2276/6 "2020-02-02T22:58:32Z")