# Upgrading and getting error

**URL:** <https://forum.mautic.org/t/upgrading-and-getting-error/16276>\
**Category:** Product Support\
**Created:** [September 25, 2020, 2:51pm UTC](https://forum.mautic.org/t/upgrading-and-getting-error/16276 "2020-09-25T14:51:17Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![rotorfido](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rotorfido/32/580_2.png) [@rotorfido](https://forum.mautic.org/u/rotorfido)\
**Post date:** [September 25, 2020, 2:51pm UTC](https://forum.mautic.org/t/upgrading-and-getting-error/16276/1 "2020-09-25T14:51:17Z")

</div>

**Your software**  
My Mautic version is: 2.6?  
My PHP version is: 7.3

**Your problem**  
My problem is:  
I Wanted to upgrade to version 3 via backend upgrade and i got this error

- Your MySQL/MariaDB version is not supported. You need at least MySQL 5.7.14 or MariaDB 10.2 in order to run Mautic 3.

These errors are showing in the log:

Steps I have tried to fix the problem:

---

<div class="post-metadata">

**Author:** ![frankofno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/frankofno/32/3455_2.png) [@frankofno](https://forum.mautic.org/u/frankofno)\
**Post date:** [September 25, 2020, 5:02pm UTC](https://forum.mautic.org/t/upgrading-and-getting-error/16276/2 "2020-09-25T17:02:07Z")

</div>

Well, you will need to upgrade the database then. 🙂

Before that, make sure you backup your database(s).

which operating system are using?  
what version of database are using?  
how do you connect to your server?

in case you are using a linux system you could connect via ssh to your server and do the following steps to update.

> **[How to Upgrade MariaDB 5.5 to MariaDB 10.0 on CentOS 7 | Liquid Web](https://www.liquidweb.com/kb/how-to-upgrade-mariadb-5-5-to-mariadb-10-0-on-centos-7/)**
>
> Updating MariaDB on CentOS 7 is a big job, enough that we recommend backing up the database in case something goes wrong. You need good instructions to ensure it goes smoothly. At Liquid Web, we take you through the process with our step-by-step...

---

<div class="post-metadata">

**Author:** ![rotorfido](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rotorfido/32/580_2.png) [@rotorfido](https://forum.mautic.org/u/rotorfido)\
**Post date:** [September 30, 2020, 9:55pm UTC](https://forum.mautic.org/t/upgrading-and-getting-error/16276/3 "2020-09-30T21:55:58Z")

</div>

i am on shared Bluehost and they say they have no plan to update mysql version to 5.7.14