# \*URGENT\* E-mail sending error **URL:** \ **Category:** Product Support\ **Created:** [September 18, 2017, 4:20pm UTC](https://forum.mautic.org/t/urgent-e-mail-sending-error/9498 "2017-09-18T16:20:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![PSYCHWCL](https://avatars.discourse-cdn.com/v4/letter/p/258eb7/32.png) [@PSYCHWCL](https://forum.mautic.org/u/PSYCHWCL)\ **Post date:** [September 18, 2017, 4:20pm UTC](https://forum.mautic.org/t/urgent-e-mail-sending-error/9498/1 "2017-09-18T16:20:19Z")
Hello, I have a free Mautic account with two campaigns, Mautic is not allowing us to assign contacts to campaigns. Participants are not receiving e-mails. Any help would be greatly appreciated! It has been working fine for months but this has started to happen approximately 2 weeks ago. Thanks! ---
**Author:** ![PSYCHWCL](https://avatars.discourse-cdn.com/v4/letter/p/258eb7/32.png) [@PSYCHWCL](https://forum.mautic.org/u/PSYCHWCL)\ **Post date:** [September 18, 2017, 4:20pm UTC](https://forum.mautic.org/t/urgent-e-mail-sending-error/9498/2 "2017-09-18T16:20:19Z")
Hello, I have a free Mautic account with two campaigns, Mautic is not allowing us to assign contacts to campaigns. Participants are not receiving e-mails. Any help would be greatly appreciated! It has been working fine for months but this has started to happen approximately 2 weeks ago. Thanks! ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 18, 2017, 6:32pm UTC](https://forum.mautic.org/t/urgent-e-mail-sending-error/9498/3 "2017-09-18T18:32:30Z")
More details… are you using Mautic Cloud Free or a Self-hosted version ---
**Author:** ![PSYCHWCL](https://avatars.discourse-cdn.com/v4/letter/p/258eb7/32.png) [@PSYCHWCL](https://forum.mautic.org/u/PSYCHWCL)\ **Post date:** [September 20, 2017, 3:44pm UTC](https://forum.mautic.org/t/urgent-e-mail-sending-error/9498/4 "2017-09-20T15:44:52Z")
I believe it is the self-hosted version. ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [September 20, 2017, 7:29pm UTC](https://forum.mautic.org/t/urgent-e-mail-sending-error/9498/5 "2017-09-20T19:29:32Z")
Did you just register on [mautic.com](http://mautic.com) or did you download and install the software on your own server? ---
**Author:** ![PSYCHWCL](https://avatars.discourse-cdn.com/v4/letter/p/258eb7/32.png) [@PSYCHWCL](https://forum.mautic.org/u/PSYCHWCL)\ **Post date:** [September 22, 2017, 2:28pm UTC](https://forum.mautic.org/t/urgent-e-mail-sending-error/9498/6 "2017-09-22T14:28:33Z")
I don’t believe anything was downloaded so it must have been registered on [mautic.com](http://mautic.com). Additionally, some contacts have been added to campaigns but it took a week to do so and any new contacts aren’t being assigned right away. ---
**Author:** ![PSYCHWCL](https://avatars.discourse-cdn.com/v4/letter/p/258eb7/32.png) [@PSYCHWCL](https://forum.mautic.org/u/PSYCHWCL)\ **Post date:** [September 26, 2017, 9:13pm UTC](https://forum.mautic.org/t/urgent-e-mail-sending-error/9498/7 "2017-09-26T21:13:48Z")
Bump! It still hasn’t been updating new contacts with email campaigns. ---
**Author:** ![Robmobius](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Robmobius](https://forum.mautic.org/u/Robmobius)\ **Post date:** [September 27, 2017, 4:49am UTC](https://forum.mautic.org/t/urgent-e-mail-sending-error/9498/8 "2017-09-27T04:49:09Z")
Sounds like a cron issue, but if you are using the [mautic.net](http://mautic.net) service then crons are not under your control. I have several mautic self-hosted instances and 1 [muatic.net](http://muatic.net) instance. the .net can take up to 6 hrs to send email, update campaigns etc. I think it depends on their server load. Consider moving to self-hosted where you have more options to trouble shoot. Alternatively you have could have errors in campaign / forms set up.