# URGENT: Prevent E-Mail Sendout

**URL:** <https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702>\
**Category:** Product Support\
**Created:** [October 15, 2017, 5:08am UTC](https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702 "2017-10-15T05:08:34Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [October 15, 2017, 5:08am UTC](https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702/1 "2017-10-15T05:08:34Z")

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Hi,  
  
  
  
I created a campaign to send out one single email to a segment with leads.  
  
  
  
I scheduled the email to be sent out tomorrow at 8am (I timed the campaign action). After that I enabled the campaign and the contacts were added. Some minutes ago I decided it would be more clever to send out the email today. For that I updated the campaign action to today 8am. The emails were successfully sent out.  
  
  
  
BUT: The emails are still in the upcoming email applet on my dashboard to be sent out tomorrow at 8am. Now I am really afraid that the email will be sent out again to all leads.

- I disabled the campaign  
- I tried to remove the contacts from the campaign (the actual campaign was not displayed?)  
- The emails were marked as marketing emails  
- As Mautic sends out every campaign action only once, the email should not go out twice  
  
  
  
All this would mean that I am on the safe side. However, the emails are still marked as upcoming.  
  
  
  
What should I do?  
  
  
  
Thanks, P.

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<div class="post-metadata">

**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [October 15, 2017, 5:08am UTC](https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702/2 "2017-10-15T05:08:34Z")

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Hi,

I created a campaign to send out one single email to a segment with leads.

I scheduled the email to be sent out tomorrow at 8am (I timed the campaign action). After that I enabled the campaign and the contacts were added. Some minutes ago I decided it would be more clever to send out the email today. For that I updated the campaign action to today 8am. The emails were successfully sent out.

BUT: The emails are still in the upcoming email applet on my dashboard to be sent out tomorrow at 8am. Now I am really afraid that the email will be sent out again to all leads.

- I disabled the campaign
- I tried to remove the contacts from the campaign (the actual campaign was not displayed?)
- The emails were marked as marketing emails
- As Mautic sends out every campaign action only once, the email should not go out twice

All this would mean that I am on the safe side. However, the emails are still marked as upcoming.

What should I do?

Thanks, P.

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**Author:** ![denispavliha](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@denispavliha](https://forum.mautic.org/u/denispavliha)\
**Post date:** [October 16, 2017, 11:09am UTC](https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702/3 "2017-10-16T11:09:06Z")

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So, were the emails sent twice?

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<div class="post-metadata">

**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [October 16, 2017, 11:16am UTC](https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702/4 "2017-10-16T11:16:56Z")

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> [@26571:@denispavliha](#):
>
> So, were the emails sent twice?

I didn’t want to challenge that! 🙂

Shortly after I posted I recognized that, in fact, the emails were not sent out although the campaign send email action displayed 100%. I then deleted the campaign and setup a new one.

I will try to reproduce this and log an issue in Git if I succeed.

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<div class="post-metadata">

**Author:** ![denispavliha](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@denispavliha](https://forum.mautic.org/u/denispavliha)\
**Post date:** [October 16, 2017, 11:17am UTC](https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702/5 "2017-10-16T11:17:25Z")

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Maybe it is just a frontend bug and the emails wouldn’t be sent out?

D.

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<div class="post-metadata">

**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [October 16, 2017, 11:33am UTC](https://forum.mautic.org/t/urgent-prevent-e-mail-sendout/9702/6 "2017-10-16T11:33:09Z")

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Could be. I think it was a f\*\*\*up with me playing around with the dates (campaign start date, campaign end date, email send action date).
