# User automatically unsubscribed (DO NOT CONTACT)

**URL:** <https://forum.mautic.org/t/user-automatically-unsubscribed-do-not-contact/18483>\
**Category:** General Discussion\
**Created:** [March 8, 2021, 3:01pm UTC](https://forum.mautic.org/t/user-automatically-unsubscribed-do-not-contact/18483 "2021-03-08T15:01:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![alderson59](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alderson59/32/637_2.png) [@alderson59](https://forum.mautic.org/u/alderson59)\
**Post date:** [March 8, 2021, 3:01pm UTC](https://forum.mautic.org/t/user-automatically-unsubscribed-do-not-contact/18483/1 "2021-03-08T15:01:52Z")

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Hey, I run Mautic v3.31, and I tried sending out some abandoned cart emails, to myself (an [outlook.com](http://outlook.com) account), and immediately received the “DO NOT CONTACT” flag, as if I unsubscribed, but obviously, I didn’t do so.

I’m beginning to suspect it is an [Outlook.com](http://Outlook.com) thing? Is there some way I can check and verify this?

I use Send In Blue as a SMTP relay, so it should be pretty reputable. SPF/DKIM, DMARC all set up properly too.

EDIT: The same also goes with [gmail.com](http://gmail.com). And there is no way to remove this flag from Mautic’s site, unless I delete the contact and re-add it. And then it somehow does not trigger this the second time, sometimes.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [March 10, 2021, 12:09pm UTC](https://forum.mautic.org/t/user-automatically-unsubscribed-do-not-contact/18483/2 "2021-03-10T12:09:05Z")

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Hey,  
There might be an error with your sending method.  
You should check if emails are at all getting out. Mautic might just render all email as undeliverable.  
When you send a test email - does it work?  
Thx,  
Joey