# User signature is ignored by webview (even though "mailer is owner" is enabled) **URL:** \ **Category:** Product Support\ **Created:** [October 30, 2019, 8:39pm UTC](https://forum.mautic.org/t/user-signature-is-ignored-by-webview-even-though-mailer-is-owner-is-enabled/11531 "2019-10-30T20:39:38Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![nateifts](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nateifts/32/848_2.png) [@nateifts](https://forum.mautic.org/u/nateifts)\ **Post date:** [October 30, 2019, 8:39pm UTC](https://forum.mautic.org/t/user-signature-is-ignored-by-webview-even-though-mailer-is-owner-is-enabled/11531/1 "2019-10-30T20:39:38Z")
My Mautic version is: 2.15.1 My PHP version is: 7.2.17 My problem is: When I send a contact a “custom” email and use the {signature} token, the signature for the user logged in works just fine for the email. However, if you click on the webview link, the signature reverts to the default signature. I haven’t tested this with emails from a campaign, however. Has anyone noticed this behavior? These errors are showing in the log: none Steps I have tried to fix the problem: I’ve tried using various email templates as well as just sending a plain email to a number of test contacts, and the webview always reverts to the default signature. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [November 5, 2019, 3:46pm UTC](https://forum.mautic.org/t/user-signature-is-ignored-by-webview-even-though-mailer-is-owner-is-enabled/11531/2 "2019-11-05T15:46:12Z")
Hi @nateifts does this happen in the latest version of Mautic? You’re running an out of date instance using 2.15.1. I found this in Github: [https://github.com/mautic/mautic/issues/7964](https://github.com/mautic/mautic/issues/7964) and maybe this one: [https://github.com/mautic/mautic/issues/5323](https://github.com/mautic/mautic/issues/5323) which may be relevant. ---
**Author:** ![nateifts](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nateifts/32/848_2.png) [@nateifts](https://forum.mautic.org/u/nateifts)\ **Post date:** [November 5, 2019, 4:01pm UTC](https://forum.mautic.org/t/user-signature-is-ignored-by-webview-even-though-mailer-is-owner-is-enabled/11531/3 "2019-11-05T16:01:56Z")
Hi @silavapi. I need to update my Mautic instance…I’ve just been lazy. 😳 I’ll try updating and test again. I came across one of those issue on Github (7964), but not the other. I’ll poke around there, too. Thanks! ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [November 5, 2019, 4:31pm UTC](https://forum.mautic.org/t/user-signature-is-ignored-by-webview-even-though-mailer-is-owner-is-enabled/11531/4 "2019-11-05T16:31:08Z")
Update at command line if you can! 🙂 Let us know how you get on! ---
**Author:** ![mahamcou](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahamcou/32/1595_2.png) [@mahamcou](https://forum.mautic.org/u/mahamcou)\ **Post date:** [February 4, 2020, 9:05pm UTC](https://forum.mautic.org/t/user-signature-is-ignored-by-webview-even-though-mailer-is-owner-is-enabled/11531/5 "2020-02-04T21:05:51Z")
@silavapi, if I update to 2.15.3 from 2.15.1, from the update now button on the notification bell, will it override any data in the current instance? ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 4, 2020, 9:11pm UTC](https://forum.mautic.org/t/user-signature-is-ignored-by-webview-even-though-mailer-is-owner-is-enabled/11531/6 "2020-02-04T21:11:36Z")
It is not recommended to update via the UI if you are on shared hosting or have any sizeable instance, as it may well result in timeouts. Updating at command line is recommended, after a full database/filesystem backup has been made. See step by step instructions here: [https://www.mautic.org/docs/en/tips/update-failed.html](https://www.mautic.org/docs/en/tips/update-failed.html)