# "User unsubscribed." vs. "Contact unsubscribed via email"

**URL:** <https://forum.mautic.org/t/user-unsubscribed-vs-contact-unsubscribed-via-email/9020>\
**Category:** Product Support\
**Created:** [July 21, 2017, 12:28pm UTC](https://forum.mautic.org/t/user-unsubscribed-vs-contact-unsubscribed-via-email/9020 "2017-07-21T12:28:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cdbessig](https://avatars.discourse-cdn.com/v4/letter/c/da6949/32.png) [@cdbessig](https://forum.mautic.org/u/cdbessig)\
**Post date:** [July 21, 2017, 12:28pm UTC](https://forum.mautic.org/t/user-unsubscribed-vs-contact-unsubscribed-via-email/9020/1 "2017-07-21T12:28:12Z")

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What’s the difference between these? My end client (the one who approved the use of mautic) keeps getting added to the do not contact list with “Contact unsubscribed via email”. So I am trying to figure out how she keeps getting added.

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**Author:** ![cdbessig](https://avatars.discourse-cdn.com/v4/letter/c/da6949/32.png) [@cdbessig](https://forum.mautic.org/u/cdbessig)\
**Post date:** [July 21, 2017, 12:28pm UTC](https://forum.mautic.org/t/user-unsubscribed-vs-contact-unsubscribed-via-email/9020/2 "2017-07-21T12:28:12Z")

</div>

What’s the difference between these? My end client (the one who approved the use of mautic) keeps getting added to the do not contact list with “Contact unsubscribed via email”. So I am trying to figure out how she keeps getting added.