# Users avatar broken, not showing **URL:** \ **Category:** Mautic 6 Install/Upgrade Support\ **Created:** [November 3, 2025, 11:42pm UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850 "2025-11-03T23:42:17Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![amos.xue\_mautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/amos.xue_mautic/32/13723_2.png) [@amos.xue\_mautic](https://forum.mautic.org/u/amos.xue_mautic)\ **Post date:** [November 3, 2025, 11:42pm UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/1 "2025-11-03T23:42:17Z")
Hello, I recently installed Mautic v6 in a test environment, and I noticed the users’ avatars are not displaying properly. See screenshot below. ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f351b8fbc17f360f92093bcb66822bd480303ddd.png) I tried a few troubleshooting steps, including fixing the URL, adding local IP to the “dev\_hosts” list in /config/local.php (which breaks Mautic), etc, but still no luck. Any suggestions would be appreciated! Thank you very much everyone!!! Amos ---
**Author:** ![stfnet](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stfnet/32/2021_2.png) [@stfnet](https://forum.mautic.org/u/stfnet)\ **Post date:** [November 13, 2025, 6:54pm UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/2 "2025-11-13T18:54:44Z")
I noticed the same.. I found a strange url error in the console like [https://i0.wp.com/+\](https://i0.wp.com/+%5C)[my mautic url] Do you have the same ? Steve ---
**Author:** ![amos.xue\_mautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/amos.xue_mautic/32/13723_2.png) [@amos.xue\_mautic](https://forum.mautic.org/u/amos.xue_mautic)\ **Post date:** [November 13, 2025, 8:20pm UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/3 "2025-11-13T20:20:58Z")
Hi Steve, Yes! We are seeing the same here. I thought we were the only ones. Did you find any solutions yet? Thanks, Amos ---
**Author:** ![stfnet](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stfnet/32/2021_2.png) [@stfnet](https://forum.mautic.org/u/stfnet)\ **Post date:** [November 13, 2025, 11:36pm UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/4 "2025-11-13T23:36:29Z")
Not yet but it’s not a priority at the moment for me ☹ ---
**Author:** ![ProsTaras](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/prostaras/32/14677_2.png) [@ProsTaras](https://forum.mautic.org/u/ProsTaras)\ **Post date:** [December 3, 2025, 11:46am UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/5 "2025-12-03T11:46:32Z")
The issue is probably related to your firewall. Avatar is loaded using gravatar url similar to [https://www.gravatar.com/avatar/abcdefg2d02a9eedc2bb21415f82?s=250&d=https://yourmauticsite/app/assets/images/avatar.png](https://www.gravatar.com/avatar/abcdefg2d02a9eedc2bb21415f82?s=250&d=https://yourmauticsite/app/assets/images/avatar.png) Then gravatar redirects you to [https://i1.wp.com/yourmauticsite/app/assets/images/avatar.png?ssl=1](https://i1.wp.com/yourmauticsite/app/assets/images/avatar.png?ssl=1). [i1.wp.com](http://i1.wp.com) is a caching service that tries to load avatar from your site using url [https://yourmauticsite/app/assets/images/avatar.png](https://yourmauticsite/app/assets/images/avatar.png) but can’t because of firewall. You need to open this url (or /app/assets/images/ prefix) to the whole world. It’s just my guess ---
**Author:** ![amos.xue\_mautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/amos.xue_mautic/32/13723_2.png) [@amos.xue\_mautic](https://forum.mautic.org/u/amos.xue_mautic)\ **Post date:** [December 3, 2025, 5:05pm UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/6 "2025-12-03T17:05:17Z")
Thanks, Taras, for your reply! It looks risky to expose Mautic to the public internet. Were you able to resolve this by making your site publicly accessible? Thanks, Amos ---
**Author:** ![ProsTaras](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/prostaras/32/14677_2.png) [@ProsTaras](https://forum.mautic.org/u/ProsTaras)\ **Post date:** [December 3, 2025, 8:53pm UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/8 "2025-12-03T20:53:26Z")
I restrict access to Mautic service using Nginx. Config looks similar to the following: > ```auto > location /app/assets/images/ { > try_files $uri @app; > } > > location / { > allow 100.100.100.100; # My IP > deny all; > try_files $uri @app; > } > > ``` So, everything is allowed only from my IP, except for images from the `/app/assets/images/` directory. After this change avatars started loading as expected ---
**Author:** ![amos.xue\_mautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/amos.xue_mautic/32/13723_2.png) [@amos.xue\_mautic](https://forum.mautic.org/u/amos.xue_mautic)\ **Post date:** [December 3, 2025, 9:24pm UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/9 "2025-12-03T21:24:18Z")
Thanks, Taras! Do you have something similar for Apache? Thank you! ---
**Author:** ![ProsTaras](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/prostaras/32/14677_2.png) [@ProsTaras](https://forum.mautic.org/u/ProsTaras)\ **Post date:** [December 4, 2025, 12:14pm UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/10 "2025-12-04T12:14:51Z")
Unfortunately, I am not familiar with Apache, but I believe it should have similar functionality ---
**Author:** ![amos.xue\_mautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/amos.xue_mautic/32/13723_2.png) [@amos.xue\_mautic](https://forum.mautic.org/u/amos.xue_mautic)\ **Post date:** [December 6, 2025, 12:17am UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850/11 "2025-12-06T00:17:47Z")
OK, thank you so much for your help, Taras!