# Using Twilio SMS text mesage **URL:** \ **Category:** Product Support\ **Created:** [September 22, 2017, 8:36am UTC](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541 "2017-09-22T08:36:12Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![sraisz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sraisz/32/1396_2.png) [@sraisz](https://forum.mautic.org/u/sraisz)\ **Post date:** [September 22, 2017, 8:36am UTC](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541/1 "2017-09-22T08:36:12Z")
I set up an account, purchased a number from Twilio and put all the details in the plugin configuration in Mautic. I created a test campaign and a test landing page form. But I can’t seem to get it to work. I entered a number of test contacts with different phone numbers, but Twilio reports no outgoing messages. Questions: 1. which phone field does Mautic attempt to use? I assume it is MObile 2. What format does Mautic need for the number? Does it need the COuntry code? I’ve tried +1##########. 3. HOw can I test this best? And, of course, what am I doing wrong that Twilio does not send the texts? Thanks for all help anyone can give. ---
**Author:** ![sraisz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sraisz/32/1396_2.png) [@sraisz](https://forum.mautic.org/u/sraisz)\ **Post date:** [September 22, 2017, 8:36am UTC](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541/2 "2017-09-22T08:36:12Z")
I set up an account, purchased a number from Twilio and put all the details in the plugin configuration in Mautic. I created a test campaign and a test landing page form. But I can’t seem to get it to work. I entered a number of test contacts with different phone numbers, but Twilio reports no outgoing messages. Questions: 1. which phone field does Mautic attempt to use? I assume it is MObile 2. What format does Mautic need for the number? Does it need the COuntry code? I’ve tried +1##########. 3. HOw can I test this best? And, of course, what am I doing wrong that Twilio does not send the texts? Thanks for all help anyone can give. ---
**Author:** ![sraisz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sraisz/32/1396_2.png) [@sraisz](https://forum.mautic.org/u/sraisz)\ **Post date:** [September 23, 2017, 4:33am UTC](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541/3 "2017-09-23T04:33:15Z")
I found my problem. I hadn’t put the submit action in. I also found that it only does US numbers and it doesn’t matter if you put +1 or not ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [September 23, 2017, 7:40am UTC](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541/4 "2017-09-23T07:40:35Z")
? ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [September 26, 2017, 2:07pm UTC](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541/5 "2017-09-26T14:07:02Z")
@sraisz: I also have problems with Twilio, so I am very interested in this. What do you mean with [quote=26100:@sraisz]I also found that it only does US numbers and it doesn’t matter if you put +1 or not[/quote]? I am trying to send from a (purchased) German Twilio number to my own German cellphone number. Does this not work? ---
**Author:** ![siteleas](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/siteleas/32/1047_2.png) [@siteleas](https://forum.mautic.org/u/siteleas)\ **Post date:** [March 10, 2020, 8:54pm UTC](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541/6 "2020-03-10T20:54:48Z")
@sraisz I am also attempting to send SMS messags with Twilio and Mautic. Please help me to understand how to get it working properly. How do I add the “submit” action to the campaign? This is what I have so far… ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6f5f29615d7d7cd2b9d8a1df45ffa36dc33130b1.png) Am I missing something? ---
**Author:** ![jpgiron](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jpgiron/32/1751_2.png) [@jpgiron](https://forum.mautic.org/u/jpgiron)\ **Post date:** [July 25, 2020, 12:06am UTC](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541/7 "2020-07-25T00:06:04Z")
Hello, in the origin of data of the campaign you need to put a Segment or a Form, this is the first box of the campaign. The next need to be an action to send a message text.